Please. The
For example, versionpress, a project supported in the early stage, has recently grown a lot and become a very interesting thing (here, I will get some credits, wink!). How about self support statistics? Well, I think it’s fair to share with all the acquisition \/ investment \/ community issues behind us how our customer support has worked over the past few months. This data has been shared for a long time (transparent report \2 is returned). Moreover, it’s not because I don’t want to share, but because of all the other things that are going on every month, I haven’t reached this point. The
2015 was a very dynamic year for the support department. We actually hired two new people to take care of us all day. I think this is evidence of how much we can handle the supported workload. In 2015, we conducted 54945 support dialogues with 8659 customers. On average, this is 150 conversations per day. 33% of the conversations were resolved in the first response. Helpscout replied 23385 in total. The average response time was 15 hours and 21 minutes. 81% of the people think our support is great, 8% is OK, and 10% is not good. Our file hits reached 39525. It’s really amazing. Please read the document in detail in the previous transparency report. (except for forum data, all numbers are entered from helpscout.) Although there are still many areas for improvement, we are glad that 89% of our customers rated our support as \
The first one is word camp demonstration. You are reading this article, and now I may be practicing Yes, I’m afraid not. Now that’s all. As always, thank you for reading and supporting codeinwp! View the latest information and get new reports. All editing and witty rewriting of Karol K
