Are you looking for the best WordPress plug-in to support your customers? As entrepreneurs, we all realize that there is no successful business without successful customer satisfaction. According to salesforce statistics, 78% of customers quit after a bad customer service. Therefore, it is an excellent choice for us to start looking for the best way to improve customer satisfaction. Yes, this is a clear signal that we are on the right path to a successful business. This article introduces five plug-ins that help provide the best customer support. The
Technical data: having an appropriate knowledge base will be one of the most critical factors in providing excellent customer service. All enterprises that effectively implement knowledge-based strategies in customer support are ready to create a positive customer experience. According to today’s social media report, 51% of customers like to get support through online knowledge base. 70% of customers prefer to use the company’s website to answer questions rather than using the phone or e-mail. More than 50% of customers think it is more important to solve product problems by themselves than to rely on customer service. The
Have a strong business knowledge base and gain dual advantages at the same time. First, an effective knowledge-based strategy provides customer service personnel with the information they need for excellent support. According to the electronic consulting company, 31% of customers want to get online support immediately, and 40% want to get support within 5 minutes. Therefore, with an appropriate knowledge base, support representatives can quickly search the knowledge base, find solutions, and quickly answer customers. This will greatly improve customer satisfaction. Second, with an active knowledge base, customers can quickly find the solutions they need instead of contacting you. The
As mentioned earlier, most customers prefer to find their own answers rather than contact customer service. Therefore, with a knowledge base, customers will benefit a lot. HelpI kb: helpie KB is an advanced knowledge-based software for generating, sharing and collaborating knowledge content for customer support. Key features: Advanced Search: your customers and support representatives are very dependent on this, so it is very important to have a faster and smoother search engine for the knowledge base. The helpie search engine searches up to thousands of articles in seconds and prioritizes the results based on context weighting. The
Restrict access: you may not want all content to be displayed to everyone. You may want specific content to be displayed only to customers and specific content to be displayed only to support representatives. Helpie has a powerful access restriction function, which can restrict access to specific content using user roles or passwords. Highly customizable (element integration): helpie is fully integrated with the amazing element page builder and element’s theme builder. Element is a fast-growing WordPress page builder. The helpiekb plug-in is fully integrated with element and can design and customize the knowledge base. The
On site: with helpie KB, you can gain executable insight into knowledge bases, users, and articles, as well as simple, executable feedback. Based on user feedback, helpie shows the happiest users, the most unfortunate users, the best and worst articles, etc. Helpie insights displays the most searched keywords and the most visited pages. Get helpie technical information now! Frequently asked questions: having a FAQ page that can answer repeated questions will be another important strategy to improve customer support
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As the business owner, you will find that most of the customer’s problems are repeated. Therefore, with an appropriate FAQ page, you can show the customer that you really understand the problems faced by the customer and how to help, so as to build the customer’s trust. It can also help users easily find the content they need instead of searching the entire site, thereby improving the user experience. In the FAQ, you can connect directly to the reply of the blog post or content page, so that visitors can get more information more easily. HelpI FAQs: the helpie FAQ plug-in is a simple way to generate FAQs more easily than writing a embossed post. The
Make it easy for customers to find answers to the most annoying questions in their hearts, so as to decide to buy. Main features: instant search: the helpie FAQ plug-in provides a beautiful FAQ search box. Users can immediately search all FAQs and answers without contacting customer support. Knowledge based Integration: helpie FAQs can be integrated with the helpie knowledge base plug-in discussed in the previous step. FAQs can use the categories and tags of the knowledge base. FAQs can be used together with knowledge base articles. Other features: wocumers integration element page builder integration (element help FAQ component) quick code and quick code builder sorting user submitting automatic order website now receives helpie FAQ! Ticketing system: the issuing system is one of the most effective methods to provide the best customer support. The
The authorization system is a customer service tool to help enterprises manage services and support cases. The ticketing software converts all support requests from multiple channels into ticketing. Act as a single point of contact between service providers and customers. Tickets are shared to contacts and customers, and communication is recorded on a continuous thread. Why do I need a distribution system? The ticketing system helps support delegates in prioritizing the most important issues. We know that some specific problems need to be dealt with immediately, and some may take time. The authorization system helps to prioritize quickly. The
The ticketing system can also help track the time required for each step in the solution process. The distribution system does not need to hire more customer support personnel. The more customers, the more customer support and service cases. Adding a ticketing system to the customer support process is a good way to overcome this problem because it provides a scalable solution for customer service agents. Wonderful support: awesome support is the best WordPress ticket plug-in to support customers. This is the only help desk and ticket selling plug-in with SaaS solution function, such as Zendesk or helpscout. The
Main features: ticket: users can submit tickets at the front end, and the proxy responds to tickets at the WordPress back end. Complete ticket record: there are complete records of all operations performed by all tickets, so it is very useful to review when necessary. Customizable e-mail notifications: you can set triggers to receive e-mail notifications when a particular major event completes like a new ticket. Automatic proxy assignment (such as ticket response): you can set options to automatically assign tickets to specific consultants. Time tracking: the consultant can add the time required for ticketing, while the director can adjust the time of the report as required, while keeping a complete log of all edits. Now please accept wonderful support! Chat: one of the best ways to satisfy customers and improve conversion rate is to solve customers’ problems and problems immediately. Real time chat can be phone, email, social media, SMS, etc
It is the fastest and best way to approach customers than all media. According to statistics, about 73% of users like real-time chat, 61% like e-mail, and 44% like telephone. Among the users who like real-time chat, 79% chose real-time chat because they can quickly get the answer to the question, and 46% said it was the most effective communication method. Zendesk chat: Zendesk chat (formerly zopim chat) is one of the most popular real-time chat plug-ins used by nearly 100000 enterprises. Main features: using the chat robot: API, you can integrate AI based robots into chat. Wechat robot will automate simple and time-consuming work and provide help for consultants. Triggers: you can set triggers to send target and behavior based automated messages to customers. Chat rating: use chat assessment to collect feedback and continuously improve the results of consultants. Chat analysis: through chat analysis, you can track chat volumes, monitor the work efficiency of consultants, analyze metrics, predict customer needs and improve satisfaction. Now start talking with Zendesk! CRM: the last strategy to improve customer support is to implement CRM. CRM or customer relationship management is a strategy to manage organizational relationships and interactions with customers and potential customers. This enables enterprises to keep in touch with customers, simplify processes and improve revenue. Press point CRM: press point is a popular word press CRM, including e-mail automation, opportunity management, events, e-commerce and custom forms built into the word press website. They are all directly connected to a single integration profile. Presspoint is a 100% word press application. We have followed the best practices of WordPress and have been tested to work well with other plug-ins and themes. As the name suggests, we are ready to add it to the WordPress site with two clicks. Main feature: user profile: you can create a separate profile for all users. You can have a single user integration profile and have a comprehensive record of users who interact with your content and team, as well as all personal files that you or users upload to your account. Email activity: the dashboard itself can send a large number of email activity and transaction emails. Content restriction: with presspoint, you can use all fields in the user profile to control access to content. If access is denied, you can also add local messages or completely hide the page in the view. Other important features of point include customer directory, smart list, user account, etc. Accept press point CRM now! To support customers, we promise that these five plug-ins will drive business growth because they have made the best decisions in the business to meet customers’ needs. Please leave a message to tell us the customer service plug-ins we are using and the methods to improve customer satisfaction.
