We are at the center of the revolution. Winning companies, entrepreneurs, and freelancers are people who provide excellent support, service, and experience. Just look at Uber They have made it easier, cheaper and faster for cities to move, thus dominating the taxi industry… More friendly than most taxi drivers. The same is true in the freelancer industry. Because the previous developers provided terrible support, many customers came to me. I recently started a support business and ensured excellent customer service throughout the company. Therefore, I have been shuttling back and forth between freelancers and my current work in service-based companies, breathing customer service. The
We will share the five most important skills to help your enterprise implement and impress customers or customers. (Note: in this article, I use customer support, customer service, and customer management.) 1. customers don’t remember what you said or did… They remember how you made them feel. I borrowed this from levan apriashvili, who works in the customer management department at SiteGround. And it is the most important. In this article, you need to master one key point. The
Customers barely remember the details of what happens when they interact with the business. They can partially remember what happened or said, but there is no doubt that what they left behind is what they feel. If the company makes them unhappy, they will remember this and always hate that company. If you are in a good mood, you will always have good feelings for that company. If you have done business with a company like Zappos, you will understand what I mean. The rest of the article is derived from this point. 2. listen, everyone likes to listen. The
In the world of customer support, in most cases, listening to customers can solve problems. Too many businesses and freelancers forget how to listen and want to use commercial tools instead. Customers will feel better when they know you are listening to them. But this requires active listening. Your customers should be able to hear. If you want to improve, the open forum has an excellent article on improving listening. Whenever I face customers or clients, the first thing I have to do is ask them to explain what is happening. I’ll tell them again to see if they understand what the problem is. Then I emphasized with them that this problem would be solved to reassure them. The
How many angry customers or customers come here to listen to me will be surprised and calm down. Then after solving their problems, I was in a trance. And yes, sometimes you feel like a therapist. 3. hypothetical situation of under commitment and over provision: it takes two weeks to accept products ordered online. Which one do you prefer: if you say you need one week in the company, then if you say you need three weeks in the company, remember that in both cases, you actually spend two weeks communicating. Most people choose option 2. No one wants to hear something that takes a certain amount of time or money. The
But if it is completed faster and cheaper than expected, everyone likes it. Sadly, many companies and freelancers say they can work faster and cheaper than they actually can, trying to impress customers, but this disappoints customers. Instead, start communicating without complying with the agreement. You will be surprised how happy it is for your customers. 4. no one likes to wait for a reply in time. The biggest complaint most people have about customer support is that it takes too long to receive a response. In due course
