Hello, everyone. We took a month off after the interview was posted on this blog, but now when Valentina Turner talked about customer service, she came back with a personal discussion. Colleague Chris chatted with her on Wordcamp Europe in Berlin. After posting a video on twitter, he also made all the replies of valentna to be shared on this post. During my one month break, I temporarily switched to another blog and gave Cory Miller an interview on the WordPress community’s Block Editor and mental health awareness. Don’t miss it. If you are interested in hosting, Joshua straber, CEO of pagely, answered our questions here. The
But now let’s focus on the mystery of customer service. Valentina thorner is WordPress. Automatc is the head of corporate customer support that supports com and woocommerce. We will share your insights and explain them in more detail. When she met Valentina in Berlin, she was once a member of the automated team, but later she jumped into the world of product management and adjusted the people behind the Klaus app, a dialogue review tool that supports the team. Next, we will learn the unique ways to deal with angry customers, how to maintain close communication with the development team, how to maximize customer feedback, and how to help support team growth. No matter which department you work in, you will learn from this interview. The
The following interview has been created, but can be viewed through Twitter if necessary (click the link on the right to expand the twitter topic and view the video of all questions)# Wceu 2019 finally released an interview with Valentina thorner@valedeoro, a support expert. Question 1: what about telecommuting if you have children? Pic Twitter Com\/kp526i60mp codeinwp (@codeinwp) was interviewed on valentna Turner (@valedeoro) \themesle on October 11, 2019 – click valentna Turner to interview and feed back on twitter, \
Valentina Thorne: Well, I love kindergarten! What children need is clear structure. For example, if you work remotely, you can actually divide the day into different arrangements. Therefore, from 6 a.m. to 7:30 a.m., the children will work there for the children after they get up. Take me to the kindergarten at 9:00 and come back at 4:00, which is the core part of the day. Later, in order to contact my colleagues in the United States, I logged in again when I went to bed after 8 o’clock. Are they the perfect training for dealing with wayward customers? Valentina thornner: almost. Learning with children is the most important problem in the world for children when they have problems. The same is true of customers. The
No matter what they complain about or need help, all their focus is here, so this is the most important thing in the world for them. Therefore, in order to achieve a real solution, we must first agree with the \
Valentina sonner: ah, it’s very easy to compare goods recently, so it’s easy to find goods or services that do similar things, so the prices are very similar. If the proposals are the same, take these two.
How to compare? Very similar? Finally, \
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Therefore, basically, creating a safe space that knows \
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For example, you can say, \
So it depends on what you can and don’t do. About customer feedback,
You can request feedback after each interaction. In this case, the feedback provided by the customer tends to say more about the day, so in fact, you should pay great attention to the feedback provided by the customer. The customer has an agent who works with this customer. Therefore, these measurement items may be very useful, but sometimes they need to be critically examined and tested on the types of questions. My pet now says, \
I asked. Customer support is a technology that needs to be learned and actually viewed over time, so without these small improvements over time, you will not be able to complete the 7-day training. We should make constant efforts. Moreover, as a team leader, I think I can promote this by helping people feel comfortable receiving feedback and positive and negative opinions. In fact, few people answer wrong questions, so I always hold a negative attitude. The tone may be really incorrect, or what the customer said is not confirmed. This is a problem you can handle. You can work during work. So look at what you do. If you are a consultant, please check your reply last week. That is to say, take out the brain from the relevant questions, look again with fresh eyes, and then say, \
