Can you smell the taste of gingerbread, cinnamon and pine tree? Or the fruity of the hot red wine?
Although these Christmas scents may be too early, the holiday shopping season of retail industry has begun, and eager shopping users have begun as early as September.
The online sales during the holiday last year set a new record: In 2017, customers spent $ 108 billion online during the holidays, an increase of 14.7%over 2016.
If you are running an online store, there are some about how to make full use of the increased holiday traffic through real -time chat .
How to help online chat during the holidays?
Real -time chat is an additional connection channel, allowing to chat with your website visitors in real time.
Why is it so important? There are many customers on your website every day (hope), even more during the holidays. If there is no real -time chat small component on your website, there are only two ways to contact you: telephone or email.
Sending emails back and forth may be time -consuming, and many online retailers (especially small ones are smaller Retailer) No longer provides telephone support. If you do provide telephone support and your client encounters problems, they may be called
to call you, but they may go to competitors. This is the moment of online chat and coming: When you have real -time chat small components, what your website visitors are doing is to click the chat bubbles and enter their names and electronics in the table before chatting. The email address, then ask their questions.
It is fast, convenient and intuitive
. What is the result? According to our case research, real -time chat can increase sales by 30%, maintain 96%of customer satisfaction, and expand your customer base by 50%. These numbers are huge!
Five ways to use real -time chat to promote conversion
1. Custom your chat nominal part
Customization is very important: you want your chat small parts to be suitable for you The style of the website, you want it to have the correct color, the correct appearance, and the feeling of your company’s brand to obtain a seamless brand experience.
Check whether the real -time chat service provider you are considering provides this function.
2. Preparing for personalized chat greetings
Setting automatic chat invitations is an excellent way to maintain potential customer participation.
Sometimes, people who browse your website encounters problems but do not want to contact. Even an automatic prompt of a simple question, such as: \”Hi, can I help you?\”, Can keep them participating.
Use Livechat, you can apply some rules to your greetings. For example, you can set it to start on the payment screen for 15 seconds during the checkout screen. For example, \”Can I help pay?\”
Such a small thing can complete sales and retain customers.
3. Hire a chat robot
Chat robot is an artificial assistant who can replace human agents.
Installation is usually very simple: For example, if you use Livechat, you can easily integrate it with our Botengine. All you have to do is
import and adjust chat robot scene
!
The benefits of chat robots?
The robot can chat with hundreds of customers at a time. They are available 24/7/365 around the weather. They reduce the cost of support for support (you don’t have to hire additional chat agents) and customer acquisition costs. They can be used as a contact point after get off work. In addition, they like to work repeatedly, so they can solve the most popular problems, while artificial agents focus on complex cases.
Chat robots can also recommend response to the visitors, and even create product rotation in chat small components. Thanks to this, your customers can see your product directly in the chat window! 
You can even enable rich messages in the chat window:
4. You can use it after get off work 24/7/365 It is a good thing to use all over the weather, but not everyone can afford it.
You can set up real -time chat on your mobile phone -for example, Livechat has a mobile application -no matter where you are (on a bus, shop, bed), you can make real -time chat. If this sounds a bit unsustainable, you can provideSupport all -weather.
Or, if you don’t want to confuse AI: Try the Livechat’s post -work table [ 123]. This is simple: Every time you go offline, open this form, and your customers can leave their names, email address and message. Such a query was saved as
Ticket
. When you go online, you can answer their questions.
Enable non -working time form is a good way to provide effort but influential all -weather support
Thanks to the after -work form, you can ensure that you should be when you are when you are when you are when you get off work. When you are offline, you can still keep in touch with your website visitors.
5. Convert seats into customer happinessWhat are the key to customer satisfaction? A happy, dynamic team!
Introducing
Gaming to increase a little festive atmosphere:
Agency can compete in different categories -the agent, most cases that are resolved, and the highest chat scores.
For example, a weekly, the most well -received broker will win the double double -rate rate Dimetry invitation. You can also ask them to take photos with the theme of holidays and upload them to your real -time chat application to add some fun to your agency work. You can ask them to make use of creativity and create a pleasant greeting information and canned festivals.
. This means that if your agent handles one hundred chats a day, they will have to deal with more than ten
more
.
Although it sounds a lot of extra work, the above prompts should help you cope with the increase in traffic during holidays. The most important thing is to remember that
Every customer interaction is equally important
. Make sure your supporting hero provides excellent customer experience, and you can ensure that your customers will return to you even if the holidays end.
Use real -time chat in your store?We are happy to understand your experience in the comments.
