Customers participate in the emotional connection between customers and brands. The higher the participation of your customers, the more likely it is to buy more products, promote your brand and become a retorter.
You hope that every customer contact point can provide a consistent and fascinating experience, so people hopes to patronize again . In physical stores, you have real -time interpersonal relationships. Online, you have no chance to contact the website visitors until they buy things, and your automation and trigger start. Is it right?
Wrong! Modern communication applications allow you to communicate with website visitors, promote transformation, and establish more lasting relationships. Can you build a good way to directly build a good way to woocommerce? Chat online.
Set automatic chat greetings
The best physical store is known for its excellent customer service -when you need help, the clerk will provide you at any time to help you help you at any time Essence They make sure you can find the right product. answer the questions. You feel taken care of.
Over the years, e -commerce has been missing clerk.
When a website visitor encounters problems, they have two options: contact the customer service agent, or go to another website. Many of us don’t like to call or wait for an email to reply, so we choose the second option.
Enter real -time chat! Now, when customers have questions or questions, they can talked to the real person immediately .
Some real -time chat applications even have intelligent functions, which can help support employees to find customers with problems. If the customer displays some prompts and patterns -for example, return to the same page, or log in to the common question page -it will trigger chat and greetings, so that they will have the opportunity to chat with agents to solve their problems.
One of the most important e -commerce issues is to abandon the shopping cart:
The main reason why buyers abandon the shopping cart. Source: barilliance.comAt least three of them can be solved by real -time chat! Suppose your customers often get lost during checkout. Set your greeting to start 15 seconds after your client enters the shopping cart. They will see a custom message at the exact time they are most likely to give up buying and provide help.
Enabled attractive eyeball 
For hundreds of years, businessmen, businessmen Place a sign in front of their stores to attract passers -by’s attention
. They know that an attractive store is not always enough to attract customers, especially when competition is intensified, so they add a logo to attract people’s attention.
Fake attention The role of the element in the e -commerce is the same -if you think website visitors may ignore your chat window, please add a striking graphic. Expressing active help can build trust between you and your customers, and the exquisite design adds this experience.
Automatically predict when more employees are required
Different stores have different peak or days. For some people, working days are better; for others, traffic on weekends will increase. If you know your
store traffic trends, you can adjust the number of real -time chat seats to ensure that everyone who needs help can get help in time.
You You can add each agent to deal with while chatting at the same time The number of cope with the sudden peak-but the more chats with each agent, the more difficult them to provide reliable services. This is why LiveChat for Woocommerce integrates a convenient personnel with prediction tools:
Livechat integration includes a convenient personnel equipped with prediction tools.
If there are not enough seats during peak hours, you will not be able to handle all chats -and you will not be able to serve them when the customer needs you.
Positioning return visitorsto buy another purchase
.
Looking back at what you provide, familiar with your website, and satisfied with their previous purchases. Now call them loyal customers may be too early -but if you create a positive experience for them, you can raise your relationship to a higher level.
It is particularly beneficial to customers and you for personalized recommendations. If you know what customers are interested in, you can provide strategic offer: your customer wants to buy a pair of Adidas shoes. You give them a pair of comfortable insoles or waterproof shoes. If you think they want to start jogging and adventure, you can also provide them with running costume discounts. In a place with website visitors and Facebook fans in real time Facebook has more than 2 billion monthly active users, and is the world’s most popular social media channel. Your current customers may have Facebook accounts, and your potential customers are also available.
Use Facebook to attract them at the place where they are already hanging around. Open your Facebook fan page and reply to all transmission messages through Messenger, or integrate Livechat with Facebook, and attract Facebook followers in a single instrument panel
and
Your WooCommerce website visitors. simple.
By the end of 2020, more than 2 billion people will buy products and services online. This is almost a quarter of the population on the planet! If you are ready to attract website visitors, you will get many additional sales opportunities. Are you ready to add real -time chat to your Woocommerce store? 1. Get free Livechat extension and ZIP files. 2. Navigation to: wp admin \u0026 gt; plugins \u0026 gt; add new or above you to use the file ed file to the file. 3. Activated extension.
4. Set
Livechat account
or log in to the existing account. Livechat provides a 30 -day trial period without purchasing.
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Justyna has been a business analyst and reporter before finding his true mission.
Now, as
liveChat She shared her knowledge in customer service, business psychology and e -commerce.
She believes that good writing should be like a good teaching: based on data, beautifying stories with good stories, and rich experience in humor.
