In some celebrations before and after our nine -year birthday, we have the development and development and development and development of WOO over the years. The growth was evaluated.
Because support is the basic part of our business and services, there is a better way to pause and retrospective than the sound engineers with the longest service time through three services.
Stuart Duff 、 Sven Hutchinson和Daniel Dudzic每天都在Woo 支持的第一线，帮助解决客户的各种请求和doubt.
这三个人都在2011 年的类似时间加入了萌芽中的WooThemes，当时主题仍然是主要的收入来源，电子商务只是我们眼中的闪光，到目前为止，他们对他们的旅程以及There are many things they feel about to say that it is essential for those who want to help customers with support tasks.
Continue reading what they must share.
It supports Woo
Stuart from Scotland, Poland, Thailand and other places, located in Eldrid, Scotland, helping customers who purchase advanced expansion from WooCommerce.com. Sven worked for sale and clients in his base in tropical Thailand, while Daniel took a look at the payment ticket in his home in Warsaw, Poland. He lived there with young family.
Side Note: Daniel is not only an excellent guitarist, but also claims to have the title of \”the most interesting dancer\” of Woo \” Wordcampician asked more details or photo evidence).
You are some of the long -term happiness engineers who have the longest service time for Woocommerce. It started as early as the only theme of WOO. Not only in terms of employees, but also in terms of success, how does it feel to see the company’s transformation and development?
STU: Over the years, this is an amazing journey, full of many emotions. It is great to see Woocommerce grow up to the products we saw today. I am very grateful to what I have experienced.
Initially, Woocommerce was a product that supplemented our own theme, because our theme customers often asked us the store function. However, I don’t think anyone among us in 2011 did not expect that Woocommerce would grow into the most commonly used online e -commerce platform.
Sven: A total of about five supporting teams at the time. I found that seeing a company (I was originally its client) made a few themes from three young people to develop today.
Daniel: This is really a journey! Since October 1, 2011, I have been here -the same day WOO has released WoOOCOMMERCE to the public. I like to imagine my twins!
Honestly, the huge development and growth of our experience made me a little overwhelmed. From 15+ people to a member of the world’s 500+ family members, this is a exciting growth and learning journey. I am really proud. Although many changes have taken place, no matter what our main concern is, it is an honor to participate in providing excellent customer experience.
LR: Stuart, Daniel and Sven, our happy three -person groupWhat does open source and woocommerece mean for you?
STU:
In the modern world of our lives, this meant everything for me. The world becomes more and more closed and controlled. I think projects like WordPress are never so important in terms of freedom of speech and controlling their own content or business. Just like WordPress to democratize the publication, I believe that Woocommerce makes e -commerce democratic -anyone can really access the two, and you can completely control your content.
Swen: The transparency will be the main content here -I really I believe this is very in today’s eraimportant. With the essence of the Internet, it is close to everyone’s distance, and there is only one instant news, which is a key aspect. Anyone around the world can access Woocommerce and all its code. From there they can learn, support/help others, and may even make it better through core additions or expansion.
Daniel: Open source \u003d freedom and community. Woocommerce \u003d democratization of e -commerce.
\”We have been committed to providing excellent customer experience, which is an honor to participate in it.\” -Daniel Dujici
What is your typical day?
Sato: I usually get up at about eight in the morning and take my dog \u200b\u200bto wake up. I started working from 9 am to 10 am, until about 5 or 6 pm, depending on the start time.
Swen: I usually get up early, and then go to the nearby coffee nearby coffee Store, first check the new situation of WOO. From there, I directly support our customers. Most of my work was completed half a day before my most efficient. In the afternoon, it is used to clean up the fragmented things, learn new areas in depth, and make some final answers to customers. Daniel:
I make full use of the advantages of distance workers and work at home. This allows me to avoid traffic in Warsaw, and I can spend more time with my family.
What are some more common daily problems you encountered in support?
SVEN:
We have never received real computer experience and do not know what WordPress is. They have very special in -depth coding issues.
The main problems within this range are usually the same, derived from the flexibility provided by WordPress/Woocommerce for them. People use various hosting and third -party themes and plugins, so this may trigger coding conflicts -especially if you do not keep the website well maintain and maintain the latest state.
daniEL: In most cases, the problems we solve can be solved by updating the WOOCOMMERCE and extension procedures and the theme and plug -in disabled. \”The more unique the store, the more I take it as a challenge!\” —— Sven Harchinson
What basic skills do happiness engineers need?
Sven:
The curiosity of solving the problem! Generally speaking, you are either looking for some things that you can’t work properly on the user’s website, or you need to create ideas for what they need to create ideal stores. This is like solving puzzles: What possible components can you combine for users to achieve what they want?
Stu:
Learning ability, understanding, curiosity about how things work, and the ability to adapt to change. In addition, the ability to fill in forms and applications is also important; I have discussed with those who see AutoMattic who are recruiting but some people who do not apply for some reason. If you do not apply, you will not be able to cooperate with us.
Daniel:
Patience, fast learning speed.
Can you remember some of the more valuable moments in your happy time? Daniel:
That was when I interacted with our customers during Wordcamps, Wooconfs and Woocommerce gatherings -let them have the opportunity to express their problems and solve them on the spot to solve them on the spot. Some of them.
Sven:
I like our gatherings around the world, no matter where they are. As WooCommerce has so many extensions now, it is produced by us and third parties. I am very satisfied with the customer’s very unusual store settings requests to find out which possible configurations can make their stores start. The more unique the store, the more I take it as a challenge!
STU:
For me, the most valuable aspect is to help others and share knowledge, because this is what I like to do. When I can make a client that may be in trouble (or their business is negatively affected), this in turn makes me happy.
\”For me, the most valuable aspect is to help others and share Knowledge, becauseThis is what I like to do. \” —— Stuart Dafhv
What do you think of the biggest misunderstanding of support/happiness? STU: [123 ] We know that the possible Poocommerce/WordPress plug -in or theme, even the WOO has not been created. Although our happy engineers are surprising how much information has stored in their brains, but unfortunately, we cannot Learn from each third -party theme or plug -in.
Daniel:
We have no emotion. The role of the character. It is often regarded as the \”lowest level\” work by many companies, so it is the simplest. I definitely don’t think so.
You can contact WooCommerce and want to know about it. Do people with work principles provide any suggestions?
STU: The best suggestion I can give anyone is to sneak in simply, set a device, and play with it to understand how WooCommerce works. Add many Facebook groups dedicated to WooCommerce. Starting the business on Woocommerce, then I recommend that you first learn similar courses of Patrick Rauland as a reliable introduction to the platform.
Start with a great WooCommerce 101 video series; even if You have no website, and these videos can also let you understand the function of Woocommerce. I also do some very simple video tutorials in my spare time. I am happy to answer any questions. However, I really need to add them more frequently! If you you If you have any questions to be set up and how to perform any questions, please contact us at Woocommerce, we will let you go on track!
]
Daniel:
Don’t be discouraged by the number of options you see and the help file encountered. It becomes easier and really fast. I promise! If you have any questions, you have any questions Please contact us at any time through WOOCOMMERCE. We will be glad to provide you with answers to help youEstablish your store immediately!
With it -I have more understanding of the daily life of the WooCommerce engineer, and how to make customers smile on the face of the customer.
If you want to cooperate with us and provide excellent customer experience through our support team, why not apply?We have been recruiting, and we are happy to listen to your opinions.Wow!
I want to work in almost anywhere in the world, including the quiet Maple Ridge,#Canada?让 帮 help the world (and network) to become better and choose your own adventure.Join us-we are recruiting in Automattic.com/Work-with-USS ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀At Pacific Summer Time June 27, 2017 9:04
