Customers expect how to affect your transportation options

When selecting available transportation options for your store, did you consider the customer’s needs?

We have previously talked about the importance of considering customers when setting up a store navigation, writing a copy, and creating a return policy. But in terms of transportation, you may do (or have already done it) You think the best thing, and never realize that there is a situation that is not matched.

It takes a few minutes to think about the customer’s expectations to help you choose the correct transportation method, speed, and options in the first time -Or if your store has opened and runs a paragraph of operation Time, can prevent all interested shoppers from walking away in time.

This is why you should keep your potential customers in terms of transportation, and how to consider their expectations when setting options.

Why should you consider your customer when choosing a transportation option

When you set up an online store, you want to take action or launch as soon as possible \”Small and feasible product\”. We need to act quickly and convey our ideas as soon as possible in our hearts, which is almost ingrained in our hearts, and almost reaches the point where we cannot operate in any other way.

But the operation is too fast. One of them is the customer’s needs and your you The actual products provided by the store do not match

. If you just set up something as soon as possible without considering whether it is suitable, or whether it will provide services for your shopkeeper (even your product!), You may face the risk of losing sales.

What are your customers’ expectations for your transportation? However, it is not just the new shop owner who risks the risk of this problem.

Experienced shop owners sometimes add products that use special transportation options or new methods to make better products, but they never consider changing their settings to match

. This is why everyone is better to slow down and pay attention to the expectations of customers in any case. Whether you want to open a brand new store or add one or more new products to the directory.

Let’s see how to practice this kind of righteous thoughts through several steps and a few minutes of work.

Considering any product with special requirements

The first thing to do is: Do you have anything to doProducts with special transportation requirements? These should be obvious, but

You may have to consider all the possibilities that your shopkeeper may put forward

.

For example, if your store’s business is directly sold directly from local farms to kitchens across the country, Meat, then you can almost have special transportation options, aiming to keep your steaks and fish fillets refrigerated and preserved until they reach their ultimate destination.

If you want to transport any products that are sensitive to time or temperature, you need to provide them with corresponding options.

However, some special requirements are not obvious, and your customers may be those who make these requirements

. They may include:

Gift packaging and packaging

, for products that can be used as gifts
• Simple box or cautious label [123 ], For products (such as drugs) that may be regarded as \”sensitive\”) or may destroy surprises (party supplies, are there anyone?)
• Special packaging and additional filled materials , suitable for applicable to需要长途运输的物品

最后，在紧急情况或最后一刻需要时，即使是您通常不会提供的地区，也可以

• 选择隔夜或快递运输[123 ]

You may not necessarily use these options for all customers to choose them for free in order to choose them during the checkout process. However,

• You should at least consider adding a comment on the checkout page to indicate which options can be provided according to the requirements .

Whether you support these special needs by default, or prepare It takes a little time to think about the possible situation for you to prepare for anything … and may get more sales.

How do your customers expect your product to get fast? Add the corresponding method We have hinted that speed is a factor that you need to consider when setting the transportation method, but you think the product needs to be transported quickly and Customers think they think they are considering them. How fast you should transport may be two things that are completely differentEssence

If you sell fashionable men and women’s clothing, you may think that the standard land transportation is good -after all, what are you anxious? However, what if most of your customers ordered these fashionable clothes in a timely manner at this weekend party? Or find a shirt to be worn on the Internet?

Similarly,

You think there may be a mismatch between the customer’s needs and their actual needs

, which is almost applicable to transportation speed. You may never see one item that needs to be delivered quickly, but there are many cases of the last moment, emergency or \”I forgot!\” Almost all cases.

In order to solve this problem, is worth add Overnight transportation options for your customers to choose . If this will cost a lot for some of your heavier or larger products, then you don’t have to bear these costs; if your customers need it very much, they will be prepared to pay, and you can always adjust your personal person by postponing the corresponding manner accordingly transportation cost.

Carefully consider the price and its impact -if it is reasonable, provide free delivery Of course, customers who need to get things quickly will not expect to get it for free. But what are the customers who want to get things? How much do they pay for the fun of receiving orders? The transportation cost is one of the biggest factors that caused the abandonment of the shopping cart

. A Business Insider study showed that on average, 58% of shopping carts were abandoned due to freight, and the annual sales loss was about 4

trillion US dollars.