What questions should I ask about the feedback form? Sending questionnaires to customers and getting feedback is important to understand the growth opportunities of websites and small businesses. Therefore, this post lists some ideas about the dream feedback form questions that can be asked in the customer questionnaire. Here is what you want to skip: In the questionnaire survey, how to fill in 52 feedback questions and feedback forms? The next step of the customer questionnaire is to create a customer feedback questionnaire form. The biggest reason for asking the feedback form is that the brand knows that asking customer feedback questions will help business growth. The reasons are as follows:
Wpforms is the best word press form builder plug-in. Please get it for free! Understanding employees’ feelings about the customer experience can find good opportunities for improvement. Open ended questionnaire questions (if people need to fill in their own answers) can get other details about customer services, products or services, which can help improve customer maintenance. Satisfied customers can get a better understanding of your business from friends and colleagues (prospects), and your feedback form helps to recall a great experience. Of course, the reason for requesting feedback from customers is only the tip of the iceberg. Now, let’s jump in and think about what kind of questions we should actually ask.
The following are some ideas about excellent feedback questions that can be asked in the customer questionnaire. To get the necessary feedback forms and a healthy overview of the customer experience, we recommend that you ask the following frequently asked questions: 1. How did you hear about us? 2. How long have you known us? 3. What would you change about your experience with us? 4. What do you like most about our brand? 5. How likely is it to recommend us to friends or family? (to do this, you can build Likert scale in WordPress.)
6. Have you ever used our competitors? 7. How to compare with competitors? 8. Any other comments? Website feedback form questions in addition to the general feedback form questions, you also want to know what people think of your website. It’s important to check whether it’s easy to navigate. You may find other problems or obstacles to avoid the leader becoming a customer. 9. What is your website browsing experience? 10. Is our website easy to find? 11. Any changes to our website? 12. Have you found a place to add e-mail press releases? (Note: in the questionnaire survey, you can also freely link to the press release.)
13. What are you looking for on our website? It’s always a good idea to collect demographic feedback and ask detailed information about who the customer is. This helps to develop products that are more focused on who is interested in them, what they really want and want to buy more products. Try these demographic feedback form questions in the customer questionnaire. 14. What’s your name? 15. How old are you? 16. What is your marital status? 17. Where do you live? 18. What is your annual family income?
19. What industry do you work in? 20 . What is your position? 21. What is your highest level of education? 22. What would you do if I were asked to choose only one word when explaining myself? (used to create word clouds.) The customer service feedback form question condition logic allows you to ask if someone is interacting with the customer service team. If they answer yes, they will answer more questions about the experience
Therefore, you can actually have an in-depth understanding of the overall situation of the team or the situation of specific team members.
23. Who did you talk to in the support group? 24. How many stars will you give in your interaction with the support representative? (in this case, NPs questionnaire can be used.) 25. Through this interaction, are your expectations met, not met or exceeded? 26. Is the person in charge of support kind? 27. Did you solve the problem through an interaction? 28. How long will you wait? (also applicable if supported by real-time chat software.) 29. How can we go further? It’s important to ask people what they think about the products you sell. After all, they are the people who use your things. This will help you learn what projects to deal with and how to improve, so as to always improve products and services.
30. Have you ever used our products or services before? 31. How often do you use the product or service? 
32. What products or services do you want to see in the future? 33. Do you think the price of our products or services is reasonable? 34. How do you plan to use the product or service? 35. What impact does the product or service have on your life? 36. Have you purchased the product or service for others or yourself? 37. What functions are not used? 38. What is your favorite function? 39. Do you have any changes to this product or service?
Paying close attention to the feedback of purchasing experience and continuously improving the channels (or inflow channels) for leaders to turn to customers is a good way to make more money online. Therefore, here are some questions that can help you understand the purchase experience from the customer’s point of view. 40. Have you bought it on our website before? 41. Is the experience better or worse than last time? 42. Can you find exactly what you are looking for? 43. What are the words that describe the purchasing experience? 44. What is the motivation to buy our products or services?
45. What questions did you have about the product or service before or now? 46. Is it possible to prevent you from purchasing products or services? 47. Do you think the settlement is going well? 48. Does the order provide the type of payment service provider to be used? In order to increase the list of follow-up feedback forms and questioning emails, it is not only a good idea to intercept email addresses from the questionnaire, but also suggest that people take follow-up measures in the future. This helps customers rejoin the brand and improve loyalty. 49. Tell you after adding new features?
50. Do you intend to participate in this questionnaire again? 51. Can you ask for details of your experience? 52. Can you give me a try before launching the new function? Now that you know what type of feedback form questions to ask your customers, you may still be asking yourself how to fill out the feedback form. Now let’s see what happens. How to fill in the feedback form? Now, creating a feedback form is very simple. You can do this using one of the free questionnaire templates included in wpforms pro. Although there are a few to play, it is recommended to start with the NPs questionnaire template (net recommended customer score) and then edit it to fully meet the requirements of small and medium-sized enterprises. After collecting the answers to the questionnaire, you can view the results on the report dashboard. If you want to display the survey results in your own report, export the data here. Male wpforms Pro
This is a powerful tool. Surveys and poll addon are just one of the many features loved by WordPress website owners. In addition to accessing questionnaires, questionnaires and templates, wpforms Pro provides other truly effective small business tools for the following website forms: Order form: use the widely used payment service provider stoom or PayPal to pay through the form in a variety of ways. Secure forms: protect customer survey forms with a variety of anti spam options, including custom secure characters, hcaptcha, or Google recaptchav2 and v3. User registration: people can register on your website. E-mail marketing integration: set up customer feedback questionnaire and automatically send contacts to constant contact, sendinblue, MailChimp and other e-mail lists. Interactive forms: using interactive forms that people like to fill in can get a higher response rate. Landing page: create a page that does not interfere with the placement of the form to allow more customers (and guidance!) Complete this form and survey. Unrestricted form: any form required to create a web site. And ton the Now make the customer feedback questionnaire. The next step of the customer questionnaire is like this! This is a list of the best feedback form questions you can ask in a customer questionnaire. I hope this will help you get ideas about the form. Before creating a customer satisfaction survey form, you need to review customer posts on the main thorny issues of the online survey. So what are you waiting for? Launch today’s best word press forms and survey builder. If you like this list, please follow twitter and Facebook’s social media accounts for more information.
