You can customize the form.
Step 2: to change the custom field of the thorny problem form field, click the field in the right panel. You can also drag fields to rearrange the order in the thorny issues form. For example, you may want to accept anonymous thorny questions through forms because you don’t intend to collect general information and follow up on people alone. To do this, if you click the name field and uncheck the required check box, entering a name when filling out the form becomes optional. In order to allow users to select specific departments or services with problems, you can also consider how to add objective form fields to the dissatisfied form template.
If a customer wants to send an image containing a thorny problem due to a product problem, you can add a file upload form field to the thorny problem form. The thorny problem can be serious, so you can add other date \/ time fields to the form to provide visitors with the option to receive personal calls from you or your customer service team at the appropriate time. Wpforms zapier addon can integrate thorny problem forms with Google Calendar, automatically add form information and avoid missing scheduled calls. If the thorny question form appears as desired, click save.
Step 3: to start configuring customer complaint form settings, go to \
Step 4: customer thorny problem form notification configuration notification is a good method to use when someone submits an item to the thorny problem form. If someone receives an email when filling out the word press complaint form, a form notification must be set up in word press. If you do not disable the notification feature, you will receive an email notification whenever someone submits a complaint to the site. You can also send multiple notifications if others fill out the thorny problem form. For example, you can send notifications to yourself and others on your team who may need access to the information submitted in the thorny issues form. In addition, if you use smart tags, you can send a notification to site visitors that they have received it when they have completed the thorny issues form.
If necessary, you can add important information to this email notification. For example, you might mention when people want to follow up on difficult issues. If you need help, check out WordPress’s step-by-step guide on how to send multiple form notifications. You can also choose to add the selected image or logo in the custom header image area to easily brand the notification email. The selected logo \/ image appears at the top of the email notification. This example has a gray background, but if necessary, you can change the color to other colors. These personalized adjustments make email notifications look more professional and personal. Check the guidelines on how to add custom headers to the email template.
Step 5: confirm the thorny problem form confirm the configuration form and take measures after the audience submits information to the customer thorny problem form
