Do you want to make it easy for users to submit support credentials? Wpforms comes with a ticket form template that you can click to generate support tickets. In this article, we will learn how to easily create support tickets using ticket templates and how to share several support ticket best practices. The easiest way to create a support ticket form using wpforms is for your site to quickly and easily create a support request form. You only need to select the form template supporting ticket, customize it as needed, and then publish the form to the site. Let’s take a look at a step-by-step guide to how a site can create support request forms.
Step 1: in WordPress, the first thing to do to create a supporting ticket form is to install and activate the wpforms plug-in. For more information, see the step-by-step guide on how to install plug-ins in word press. Second, form templates pack addon must be installed and activated. Wpforms is the best word press form builder plug-in. Please get it for free! Using this attachment, you can access many other industry and niche specific templates to create pre built custom forms that support ticket form templates and sites. This saves the time required to manually add support ticket form fields to a simple query form.
Click activate and attach. Male then move wpforms ยป to create a new form. In the setup screen, specify the name of the form and scroll to the bottom of the template screen, which is displayed as an additional template. If you enter support in the search window, the support ticket form template is displayed. Step 2: after loading the self-defined pre filled form supporting ticket form, most of the work has been completed. You can find the following fields in the form: What can I do for you today? You can add, remove and redeploy fields and customize the form according to the needs of your website problem \/ message.
To add a field to the form, click the field name on the left and drag. To change the field position, you can drag the field up and down. Finally, to customize a field, click it in the preview panel and make changes as needed. If users want to send screenshots, they can also add a file upload field to let users upload images. If the supporting ticket form contains all the required form fields, click save. Step 3: to start configuring support ticket form settings, go to settings general. The following contents can be configured here:
Form name – change the form name here if necessary. Form description – provides a description of the form. Submit button text – a copy of the custom submit button. Anti spam – use the anti spam feature hcaptcha or Google reCAPTCHA to block spam contacts. The prevent spam check box is automatically enabled in all new forms. Ajax forms – enables Ajax settings without reloading the page. Gdpr enhancement – to meet gdpr requirements, you can disable the storage of project information and user details, such as IP address and user agent. Please see step-by-step instructions on how to add gdpr protocol fields to a simple query form. Click save.
Step 4: support ticket format notification configuration notification is a good way for the website to send e-mail every time it submits a support request. In fact, if you do not disable this function, you will be notified whenever someone submits a support ticket form on the website. If you use smart tags, when site visitors submit help credentials, a notification will be sent to site visitors. You receive the request and will contact them immediately
single click. Select the type of confirmation type to create: In this case, select message. Then customize the confirmation information as needed, and then click save. To display different confirmations based on the behavior of site visitors, read how to create conditional form confirmations. Now you can add the support ticket form to the website. Step 6: create a support ticket form on the website, add a support ticket form, and then add it to the WordPress website. Wpforms allows you to add forms to multiple locations on your site, including blog posts, pages, and sidebar artifacts. Let’s look at the most common post \/ page insertion options. To get started, create a new post or page in WordPress and click the add form button. Then select the order form from the mode pop-up menu and click add form. Then post a post or page and let the support ticket form be displayed on the website. Now let’s look at some best practices for supporting ticket forms to transform forms and improve customer satisfaction. Support request form best practices when designing support request forms, you can follow the following best practices: 1. If Zendesk or other ticket management tools are integrated by using Zendesk and supporting ticket forms, wpforms can easily integrate common ticket management tools and forms. Just install the zapier plug-in on the site. If you need help, read how to use zapier to integrate forms with Zendesk. 2. Do you think reducing giving up forms uses multi-objective forms on your website, and too many visitors give up without filling in the form? Then, your site must enable the form attachment. By abandoning the form plug-in, you can capture some items from the form and unlock more leads. This can focus on interested prospects and convert them into customers. If users use multi-functional forms (such as support requests, pre-sales queries, etc.) to contact you, using \
