Are you looking for the best customer support tools to get help when customers need it? Excellent customer support tools need to achieve two high-level goals. Customers should be able to easily get help or provide a better experience. We need to lighten the burden on the team. In other words, it should be easier to provide quality support with less time and energy. Among these broad objectives, there are various types of tools available for various customer support channels. For example, knowledge base, service desk, real-time chat, telephone support, etc. may have separate tools. This post filters out 10 of the best customer support tools that help provide customers with quality customer service.
To develop a balanced customer support strategy, you may need at least one tool, as it involves a variety of use cases, from the knowledge base to help desk, real-time chat, call center, social media services, etc. Let’s start providing better support to our customers. Our selection of the 10 best customer support tools the following is the selection of the 10 best customer service tools, in no particular order. Add a title for each tool that represents the main function (for example, knowledge-based creation or providing real-time chat support). 1. Heroic knowledge base – user-friendly documents \/ help androg a well written knowledge base can provide customers with a place to learn and solve product problems without contacting customer service channels, which is the core of customer service efforts.
Heroic knowledge base provides an easy way to create a self hosted knowledge base driven by popular open source word press software. In addition to the unlimited ease of adding new articles, the heroic knowledge base provides many useful features to help you provide a better experience and improve your knowledge base. Instant search suggestions (Ajax real-time search) help customers find relevant articles. Search analysis to see what people are searching for. To see how useful each document is, see document feedback. Customers can vote for or against each article and view feedback on the dashboard. Integration with slack, helpscout and gravity forms. Attach files to easily attach files to documents when needed. Manage article versions through WordPress’s built-in revision system. If it is necessary to establish a multilingual knowledge base, it supports overall translation. Heroic knowledge base also works with all popular word press SEO plug-ins such as yoast SEO, so you can optimize knowledge-based content to rank in search engines.
Price: Heroic knowledge base word press theme starts at $129 \/ year. You can have unlimited users, so you can easily create accounts for the entire team. In addition, there is unlimited storage space (even web hosting restrictions). 2. Tidio – real time chat, messaging and chat robot maletidio helps provide customer support through three main chat methods. Real time chat components that can be added to the site. An automatic chat robot that answers questions in the absence of users. Other chat platforms such as Facebook messenger. In other words, people can send messages through Facebook Messenger, and tidio can answer these questions. Tidio web interface, desktop application or mobile application for IOS and Android can respond to customers.
The following useful real-time chat customer support features are also available: A reply prepared for quick response to regular queries. Enter to see what the customer has entered for faster response. Internal memo. Ti
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6. Livechat – it can be seen from the name of real-time chat, messaging and chat robot that livechat is a customer support tool focusing on providing real-time chat support for customers. However, in addition to its own real-time chat component, it also supports other chat related functions, such as chat robot (through separate integrable products) and social information (such as Facebook Messenger, WhatsApp, SMS, etc.). You can quickly add customizable chat components to the site and obtain the following excellent customer support functions: A reply prepared in advance to save time in response to regular queries. Chat routing, forward new chat requests to the right person. Integrate with other platforms to obtain customer data. Please check the customer response during the input process to respond faster. Reporting and analysis help understand and improve real-time chat support. A chat that allows a consultant to communicate chat information to other consultants. Price: the price of livechat starts at $16 per user per month, but you can try it for free on the 14th. 7. Intercom – live chat and so on. Intercom calls itself a \
You can record more detailed responses, including what to do with screen recording. Alternatively, ask the customer to record their own room video to better understand the customer’s problems or bugs they may encounter. Price: limited free plan$ 8 \/ user \/ month charging system. 10. Frantz – unified messaging androg Franz provides a unified messaging tool that can respond to WhatsApp, Facebook Messenger, telegraph, discord, slack, Android messages, outgoing and other queries. You can see the complete list here. Quickly switch from the integration interface to other messaging platforms to provide support when customers need it. You can also manage other agents and create team plans for other workspaces. In general, if you want to provide support through various social messaging applications, Franz is a good tool to bring everything under one roof. Price: free plan for up to 3 services. Unlimited service support costs $5.99 per month. Welcome to the best customer service tool and complete the best customer support tool set for your business in 2022 and beyond. As we mentioned in the introduction, this is not about selecting a single tool from this list. You will need multiple options to complete your customer support strategy. For this reason, we try to include tools that cover a variety of customer support areas. For example, you can use Heroic knowledge base to create knowledge base, tidio or Internet to support real-time chat, heroic inbox to support help desk, call center aircall, etc. Choose the right tools and you will soon get satisfactory customer support. Are there any problems with these tools? Do you know another excellent tool that can be included in the list of best customer support tools? Tell us with comments!
