Wedevs likes to overestimate solutions with customers. We can build more functions, launch 20 more plug-ins, and get more revenue. But if we’re not with the people who use it, it won’t be a problem. Therefore, our support team is making every effort to provide necessary help for starting the market, enterprise or team production. We did a great job in the volunteer team this month. We are WordPress Org celebrates the new year with the most positive comments (5 stars) in the repository and manages the rapid response rate. When we work hard for our customers and see that they are achieving good results, we know that our work has created greater things. The
From now on, I will guide you with deeper insight. This is the first part of our trip. I hope to see more such insights in 2017. Our improved team strategy doubles our support staff, provides special training, enriches development knowledge, and focuses on specific plug-ins based on performance. As a result, all plug-ins submit problems to delegates, and dedicated developers are always waiting to solve the problems. This is the core element that completely changes our support for the game. Review we received 19 star and 5 star reviews on our most popular plug-in dokan, which is famous for building multi vendor market displays. It’s the cherry on top. The
Here are some of the best comments: Our flagship plugin, dokan multi vendor marketplace, received the most reviews. People see it as an amazing plug-in and say they provide a great experience for support staff. Some customers also identified negative comments about our support. They said that wedevs’ support was excellent and responsive. Most importantly, dokan is an excellent and perfect plug-in for salespeople. The second is the comment on WP ERP. The customer is very satisfied with the support team. They quickly fixed the problem so that the plug-in could start. The
The dokan multi vendor marketplace is the best multi vendor plug-in. If the problem is too complex, the developer will handle it himself. Sometimes we break the rules to help our customers. Our solutions are reliable and have been tested for many years. It may be difficult to cooperate on the other side of the earth, but we did. People are satisfied with the price because the customer says it has so much value. Looking closely at the improved response time and problem handling cake, you will find that we have solved many more problems than in the past few months, but the response speed is faster. The following are reports for supported channels: The
Overall results of the support team the following support team report shows that 1016 customers were helped in January. The average daily answer is 117! They finished 2458 questions this month. How long have we worked? The productivity report clearly shows the dedication of the support team. They answered 3401 questions and solved 351 questions. In the first answer, you will be surprised that 45% of the questions have been solved. This is really remarkable. Now let’s know clearly how good our support is through the customers’ happiness report. The report shows that 79% of customers are satisfied, but only 14% are not satisfied with the support. Among them, 7% of customers agreed to provide support. The
In the month of January when we handled the number of tickets, our support team handled 3479 dialogues, of which 3253 were new dialogues. The total number of customers is 1112, and the average number of conversations per day is 115. Tuesday always
It’s the busiest for our team. Why is this important? The good comments, good feedback and statistical data obtained from this help to identify goals, areas for improvement and areas for improvement. Like our team strategy, we have developed it based on these analyses and learned from actual feedback that this is correct. Not only that, but also maintain our moral standards. The
Fix errors? In January, all plug-ins and extensions reported a total of 40 errors. We fixed them all. We have provided dokan and WP users frontend with a more stable product base. WP project manager is doing a lot of work. It is expected that there will be no bug, stable and new plug-ins before April this year. The following is a list of issues for each plug-in: Daokan → 16 WP ERP → 3 WP user front desk → (free 6), (pro11) project manager → (free 1), (Pro3)
Plug ins and extensions introduced? Updates and new releases mean additional burden and testing for support staff. This is why the team moved to a report based system that directly filters functions and use cases to more efficiently absorb data. All plug-ins are always used by support personnel, so you can accurately understand how users interact with plug-ins. In January, wedevs launched five new extensions. QR code generator of WP user front end bar gateway of WP user front end SMS notification of WP user front end
Dokan’s supplier evaluation and comments dokan’s wpml integration, WP ERP’s four extensions, HR m front-end extensions, CRM transactions, HR M’s payroll management CRM and accounting woocomerce integration, now is the time to enter. I think this month is a turning point for customer happiness. We just want to continue this trend and provide something better on wedev in the coming months. Your valuable suggestions are always welcome. Visit the comments section or [email Protected] please send an email to contact.
