Configure on the livechat website. To access these settings, you can use the same credentials that you used to create a livechat account when you registered in the word press dashboard. You can then navigate to the Settings tab and select next. The
For the topic language pre chat questionnaire (if any), post chat questionnaire (if any) queue message ticket form topic, you can change the layout and color. If necessary, you can add custom CSS. In the male language, you can select the entire language and customize various prompts. In the pre chat questionnaire, you can set the optional pre chat questionnaire that visitors must fill out before chatting with you. The questionnaire survey after chatting is the same as expected, and the same task can be performed after chatting. Using the waiting visitor tag, you can customize the information displayed when all consultants talk. The
Finally, on the ticket form tab, if visitors use the real-time chat window during non working hours, they can decide whether to leave a message. Enabling this option also allows you to customize the form that visitors will create in this case. Male driver continues below male is generally simple. Another benefit is that changes made here will be automatically pushed to the WordPress site. No consolidation or other operations need to be performed again. Another benefit of configuring agent tools to improve productivity is agent tools. Increase productivity by adding: The
You can use \short to use pre prepared reply keyboard shortcut labels in real-time chat, such as creating pre prepared replies and assigning them to shortcuts. It is very simple to configure the real-time chat window to respond to real-time chat messages. But once a message begins to arrive, how does it actually respond? There are three options: Using the live chat website desktop application mobile application website interface is simple. Go to the chat tab. Then, whenever a new chat enters, it will immediately pop up the website. There is no need to refresh or anything. Livechat plays voice messages and notifies you of new chats (if on other tabs). The
You can also view additional information about the person you are chatting with, as follows: If you receive time on a page, on that page, and on the entire website, as well as multiple chat messages, you can view an overview of all other chats. If you need more functions, you can click the additional tab to perform the following operations: Male report will continue in the following male chat end chat transfer chat upload make ticket file prohibit visitors (when malicious) malechat analysis view is now the last for everyone! Livechat also includes this beautiful Report tab that lets you view recent tasks. You can quickly view the following: The
The target satisfaction of waiting for the number of visitors to reach (in the questionnaire after the chat) can also view these data points in real time on other large dashboards with more relevant data. In the case of running a team, this is very useful for confirming what you are doing. Even if you are a person, you can get important data from the general Reports tab. Balance the seamless integration of livechat and word press. Serious – no configurable. Install plug-ins, create accounts, and move. The configuration in livechat is intuitive and well designed. This includes many onboarding techniques for launching. The
For the actual real-time chat system, I like the reply and shortcut prepared in advance. The actual interface for dealing with chat is very comfortable. No desktop or mobile applications were attempted. But if they are similar to the cloud interface, we
I think they are also well designed. We personally use only a few real-time chat services (zopim and Olak are different services). But of all the things we’ve tried, livechat is the best (though slightly more expensive than these alternatives). So if you’re in the live chat market that’s easy to integrate with WordPress, check out livechat. Easy to set up, 30 day free trial, no time or money. Use live chat now
