When the management time is up, you can go to the tickets tab to view a brief overview of all tickets and related information. You can filter or retrieve all tickets in several ways. A cool add-on feature is activity fever. This allows you to quickly see what happened to the ticket. When you look at a specific ticket carefully, you can see the arrangement of new information and custom fields. Sincerely, I no longer feel like WordPress (this is praise). I need a few screenshots to show what’s going on right now. In the section that can be viewed without scrolling, you can quickly view some basic details of tickets and chronological records of all tasks. You can also see a nice personal credentials box for handling sensitive data, such as login information. The
When scrolling down the same page, you can use the new version of WordPress editor to enter the reply, and then the next point is the comment, Tags or other custom fields (for example, ticket assignment to a specific product or department): male or female drivers will continue below. If you go further, you will see the useful merge function that can count and \/ or lock tickets. If you need to add a message or send tickets, you can click the note button on the add to administrator line to quickly add personal messages and \/ or move tickets to other agents:
That’s all about the back end. Customers will see the following front-end interfaces: Obviously, part of the shape varies according to the theme style. What I really like about other channel, status, and field settings is how flexible it is. Do not force adherence to established patterns. For example, you can quickly add various support channels to handle support for channels such as twitter or forums. You can also add custom fields and custom statuses to tickets to help better configure tickets in a business appropriate manner. The
In general, you have sufficient permissions to make awesome support your own. How can people submit tickets? In other words, while some of them depend on configuration and expansion packs, on the my demos site, users can create accounts or submit tickets to guests. After selecting one of them, you can enter: Subject public \/ private (only if you choose to allow ticket public) product department description attachment, and then you can manage all tickets and responses in the front-end interface, as shown above. The
Another concise additional function of agent availability and ticket routing settings is to set the detailed user configuration information of each agent. This information can be used to: Adding consultants to the product selection departments supported by agents there are many availability schedules for adding agents. For example, how to set the availability of consultants: Of course, this function is not required when flying alone. But this is very useful for the support team. How do I import e-mail messages? If you need to manually import e-mails, awesome support will provide the fetch mails button on the administrator bar to quickly view new messages. The
You can also view the number of open tickets assigned to the account in the administrator column. This is a good touch. How about other pages, such as FAQs and technical materials? Awesome support sets up several additional custom post types for FAQs and knowledge bases. But not many features have been added here. This is almost a regular page for functions. But one thing is very simple, that is, to save time, use the FAQ ticket
Is a function. Therefore, there are still some benefits to creating custom post types using awesome support. You can also create FAQ pages in tickets in other ways. What is the huge support cost? As I mentioned, the core awesome support plug-in is free. After that, we will see various additional features. You can purchase additional features individually or as part of a bundle. Starting bundle – $199 includes instant notification, personal memos, MailChimp, email support, and prepared responses. Powerful support bundle – $149 powerful support specialist bundle for small businesses – $229 powerful support enterprise bundle for growing businesses – $289 for large businesses below is an independent add-on. Email support – $49 gravity – $49 reporting component – $39 collation, which is the third helpdesk plug-in I am discussing here. Although it will not cause unhappiness to others, awesome support has the most detailed booking system I have ever seen (assuming all the extended functions). If you are looking for a help desk plug-in for word press, I think ASOM support is a good option from the time I play. Click here to buy powerful support, click here to go to the free version
