It is not always easy to know which government incentive programs you are eligible to participate in. Information and ease of use are the main obstacles for families to use social services. In cooperation with the city of New York, we have also established a partnership with the NYC opportunity Office of the mayor’s office to rebuild access NYC. They. Access NYC has the function of an open online review platform, which can answer simple questions and find application methods to understand whether residents are eligible to participate in food, money, housing or labor preferential programs. The qualifier receives dozens of information, such as whether an individual is married or not or income, and returns a list of potentially eligible government projects. Some tips are conditional, based on the answer to the previous question. For example, if users mention that their family includes grandparents, they will be invited to enter their grandparents’ income and expenses. The
Male easily find social services through the redesigned access NYC website. Why did the municipal government redesign access NYC? The old websites in New York City are becoming increasingly difficult to meet the needs of various users who visit the websites and determine the service eligibility. Taking the user centered design as the starting point, access NYC was redesigned, and in cooperation with blue state digital, the site’s technical strategy and infrastructure were reconsidered. The early version of the website was developed on a proprietary platform that was difficult to update and maintain by the municipal government and costly. Most importantly, it failed to deliver information in a consumer friendly and mobile friendly format. In addition, due to usability problems, reviewers also generate a high deviation rate that users cannot complete the questionnaire. The
Blue state digital can completely replace this complex and expensive technology with an elegant solution, which can be supported by the city team through technical and non-technical resources. What is the impact of people-centered design on the project? The NYC opportunity team spent 12 weeks to implement the people-centered design process, and tested five consecutive prototypes with case workers, municipal authorities and residents, and finally reached the design solution. The most important aspect of the method is to make it suitable for the real life of New Yorkers. Not only is the interface easy to use, but the tone of the site content is also free from more traditional government resources, friendly and simple. Considering the growth trend of residents’ access to information from mobile phones, we have built access NYC mobile priority, giving priority to the screen experience smaller than the entire desktop website. The
Access NYC also complies with WCAG (web content accessibility Guide). The qualifier and other features of the site are designed and built in conjunction with screen readers and other assistive tools. The design follows the instructions for text size, color contrast, consistent navigation, and button labels. Finally, the site is available in seven languages and can accommodate millions of residents, instead of New York City’s English. Four more languages are about to be added. NYC opportunity emphasizes the main functions and best practices of access NYC using NYC, and provides monthly internship training meetings for community-based organizations and municipal authorities to ensure that actual New York residents can use these tools comfortably. In addition, the team, together with the Department of homeless services project, regularly conducted on-site support training for municipal staff (including the latest series), and provided training and materials to more than 60 social welfare workers. The
What is the technical infrastructure of the website? Through our approach, we can also build qualification tools that collect household demographics for each user. Embed in JavaScript
The prepared script submits the data entered by the user in the qualified writer to the implementation backend rule engine API of the drools platform based on open source java to determine whether it is qualified. Drools returns the IDs of various programs that word press applications use to query program information. The unique result combination is paired with the URL respectively, and the user can return to the result page without creating a login. Through this function, users can use e-mail and SMS links to store or share, which is a game changer for newyorker who visits the website in the library or other public terminals. In addition, the API is hosted in a highly available Amazon Web services (AWS) environment, allowing less than one second of processing time. The
In addition, we have also developed a new version on the cloud open source WordPress platform hosted by the WP engine. With WordPress, NYC opportunities can quickly change and update sites, connect to other services, and provide a clean, mobile friendly front end. Overall, the solution is affordable, easier to maintain in the city, and more suitable for important integrations. Program content is managed through a web-based content system called gathercontent. All content is drafted in gathercontent, repeated with the agent, sent for translation, and then published. The content provides all public datasets of access NYC and NYC Open data portal through API. The
The access NYC code itself is open source and can be used in GitHub. By exposing managed code on GitHub and publishing data through the NYC Open data portal, the NYC opportunity allows other governments and technology providers to use code and information to inform their projects. The NYC opportunity is close to other city, county and state governments, who are making similar efforts to improve the accessibility of offers. How do New Yorkers react to the redesign of access NYC? Today, more residents can find these important resources without worry or complexity. The initial data showed a higher completion rate in the redesigned preference review. Since the beginning of the redesign, the total number of New York citizens who have completed the monthly eligibility review process has increased from an average of 5000 to 8600, and the completion rate has increased from 44% to 67%. The
-The economic opportunity market room introduces the market room economic opportunity (NYC opportunity) to use evidence and innovation to reduce poverty and improve equity. The NYC opportunity develops research, data, and design in the city’s project and policy development, service delivery, and budget decisions. NYC opportunity develops and manages the city digital product portfolio to help solve the problem of poverty in the city. This includes public services and tools for municipal employees to provide better services to customers. The digital product team conducts user research, creates user experiences, and works closely with internal and external technical teams to develop prototyping, development, and sustainability strategies for these digital services. The team has rebuilt old systems and developed new products to achieve a more people-oriented approach.
