I entered the WordPress world with support. The path to becoming a WordPress developer is not uncommon. Starting support is a good way to learn about development. But it is also a good way to learn your product by talking to the people who use it. Personally, I always access processes interactively, not on a data basis. Talking to people is a good way to understand their ideas, but it doesn’t expand. Early next year is givewp. COM and word impress. My friend Matt Cromwell is the head of support and community edge at com. He will lead vivina to expand support. This webinar is designed to help everyone in the community who supports ordinary WordPress users. Part of the. Org series. The
This is really an important plan. The success of the shared WordPress ecosystem depends in part on the quality of support provided by the various ecosystems. This is a powerful advantage for all WordPress users and developers. Part of what Cromwell wavina will discuss is a data-based approach to understanding the supporting business. This is the opposite of the dialogue based approach. Very good. Both are required. Our company started using helpsout reports to track business status. I would like to share Cromwell’s wisdom about using all support systems to help you understand the support provided by the products sold with help Scout or WordPress. In January, you can get more such wisdom in vivina sponsored by the free community. The
In order to better understand the helpscout support business, we interviewed Cromwell and discussed the methods and reasons why other enterprises can use help scout. What is the recommended tool for connecting WordPress and help Scout? Help Scout is email based and has a very powerful API for integration. Although there are many tools to help you integrate help scout and WordPress websites, what you do depends on your work. For us, I just want to emphasize a few important points for our business. The
Easy digital sells products. Therefore, it is very useful to view the customer’s purchase history directly from the support ticket. To do this, we use Danny van kotten’s free plug-in. https:\/\/wordpress.org\/plugins\/edd-helpscout\/ Second, use caldera forms as the default support ticket receiving tool. Support is important as part of the customer’s payment. As a result, allowing anyone to send e-mail on demand will reduce the perceived value of support. More importantly, we can get more tickets with very vague problems, and our team can spend more time understanding the problems. Therefore, in order to block the support queue and let customers provide executable information for support, we used a very powerful form that can guide customers to provide the best information and options for the problem. Although there are many form plug-ins, the actions performed with caldera forms are valuable to both the support team and the customer. The
Finally, I have been studying how to emphasize the excellent feedback that customers provide to us through the help scout rating system. Although it is very rough at present, this is a shortcut code plug-in I am building, which may eventually be a support page or our company’s website（ https:\/\/github.com ）Recent \
At the beginning, I found that extended support was very important to our success to ensure the happiness of our employees and customers. That must mean I have to leave the ticket and spend some time on this report. Although this is part of the \
What can I add? The character printing machine exceeds the character printing core. All WordPress sites are unique collections of plug-ins and potentially unique themes. All these parts of the system are provided by different companies, so the success of the site depends on different company support teams. We will all succeed together if we have the wisdom to help others better support their products https:\/\/make.wordpress.org\/support Please participate.
