If you run a online store, then transportation is everything you do to you Customers have become practical areas.
For a positive customer experience, this is more important than the holiday at any time, because the products you contact with your clients are likely to be a gift from friends or family members. But there are obstacles. If you are not ready, you may destroy someone’s holiday due to delayed delivery or damage. The holiday provides the opportunity to build your brand, increase customer loyalty, and get new customers … but they also provide the benefits of improving your bottom line.
The best way to ensure your business success is to learn how to prepare for some most common holiday transportation problems
. In this article, we will introduce all things to do everything from the loss of goods to the weather delays to the increase in parcels.
Treatment of lost or damaged goods
Imagine: You are experiencing the largest storm of the year, and you are trying your best to deal with you All orders. Unfortunately, the cold road and bad operators have caused the parcel to lose. Customers have contacted you many times, but you can’t get enough information to determine the whereabouts of the package.
Facing the decision to transport alternatives or wait for the carrier to provide more information, you decide to wait. However, when you do this, customers will write severe comments. Another customer saw the comment, and they also wrote a negative comment. From there, the next 10 comments you received were negative -oops!
This is the worst situation, but it does happen.
It is best to prepare for the worst case,
So no matter what happens or who should be blamed, your business and customers will be guaranteed. Active insurement and tracking parcels can reduce or even eliminate delivery accidents.
Providing insurance and tracking numbers can satisfy your customers -and your store will not be negatively commented.
Ins insurance for your cargo
If you shop online, it is likely that your package is damaged, lost or stolen during transportation. Last year, Smallbiz Trends reported that 20% of consumers returned the goods due to the damaged products. This situation is more likely to happen during busy holidays and winter.
Insurance can provide you and your customers with peace of mind and protection. When deciding what insurance is provided, consider the value of each product and the risk of being lost, damaged or stolen during transportation. These are the same attributes that your customers will consider when deciding whether to buy insurance. Due to the high risk of damage and loss
, the insurance will ensure that your cost is guaranteed. For further subdivision of whether to apply for insurance, check this segment.
Make sure you provide tracking services for your wrapping to track one of the simplest methods that meet customer expectations . Most transportation solutions allow customized email templates and carrier and tracking information to customers. With this information, customers are unlikely to contact you to find the whereabouts of the package.
The best way to prepare for holiday tracking is to find a transportation solution that allows you to integrate all markets and view the transportation status of all orders. This will make your company take the initiative rather than passive response when it is lost or damaged.
The operator has also begun to establish their tracking technology. Not long ago, in order to strengthen their e -commerce packaging transportation, US Postal Service launched an application to help shop owners and customers find lost or delayed goods: lost emails. This application provides regular updates for projects that fail to reach the destination on time. If the cargo is lost, you can receive a notification of the search process until the final call -the package is found and delivered, or it is considered a loss. If you use USPS transportation, this tool is certainly worth studying.
Applications like Missing Mail can help you ensure that your holiday goods are safe.
How to deal with weather delays
The weather delays during the holidays are inevitable -especially the geographical areas that are more prone to climate weather around the world -but you can pass multiple types Methods prepare for stores and customers. First, consider how you want to convey the deadline for holiday orders
. The carrier will announce the deadline for their delivery and fill in the order processing time you expected in these times. You can leave enough time to catch up with the final period. If there is a delay, the filling time will provide a buffer, so that you have more time to make things go smoothly.
Another prompt: If you know that some regions are experiencing bad weather (or are about to appear), please use transportation for transportation The filter in the application sorts the order according to the destination. In this way, you can give priority to orders that may require long transportation time, and still try to send them to customers on time. Treatment of return The return will occur, but they do not need complication. The most important thing for holidays is: your policy. The clear return policy on your website
will help you avoid confusion and dissatisfaction of any customer.
Free, relaxed, unconditional return is becoming the norm of e -commerce. This is a good reason: 58% of customers say they want \”worry -free\” return policies, 67% of shoppers will be before before before Check the return policy for purchase. Having said that, providing a relaxed return can bring returns. If the return process is easy for them, 92% of consumers will buy it again.
Of course, free returns will bring you additional costs. Therefore, it is time to check your return data and determine whether there are business cases that provide them.
If you are not ready to go to
, you can consider providing uniform freight, free returns for selected products, or free returns to physical stores (if so).
View this holiday comment guide to learn more useful tips.
Gift information and how to not forget them Give gifts to your beloved, and also posted the price label, which is really embarrassing. To make matters worse, the delivery belt with a gift -loaded gift, and there is no gift information for the customer’s desired. SHIPPINGEASY and other solutions call gift orders by displaying gift boxes next to the order. This ensures that appropriate packing forms and packaging options are used.
Shippingeasy also provided the owner with many useful options, from tracking number to gift information to batch processing.
Further, you can create rules in the transportation solution to automate the process you execute manually, such as customized packing forms.
The rules can classify or automatically apply gifts with gift information to help reduce errors
. Become your client’s holiday hero, not Grimch.
Consider your needs for increasing space
Other problems you need to consider: How much space do you need to store the inventory of the increase in plan? In addition, how much space do you need to accommodate your employees, equipment, boxes and supplies? By careful viewing your current area, you can usually meet the increased space needs. If there is no space to deal with higher holiday inventory levels, you may need to find supplementary space to rent, or -if feasible -temporary solutions, such as portable storage units. Make sure that all your inventory has space, which is as important as your website to deal with holiday traffic. With the increase of new orders, it is easy to ignore this detail.
In terms of inventory, space is not the only consideration. In the busiest and most critical period of the year, what you do not want to deal with is the inaccurate inventory. Inventory management solutions are taken out of the inventory from the inventory to connect your store and market to one place to help you maintain accuracy. You can also consider adding \”safety inventory\” and low inventory alerts to ensure that you will not use the product during the peak.
Consider your equipment, personnel and workflow
The last three things these three things They are all connected. Ask yourself:
Is your device sufficient to deal with the increase in throughput required for the holiday needs? Can you adjust the process or layout of your area to increase the capacity? How does hiring more people affect equipment and workflow?
Do you need more equipment (such as scale or printer) to keep operation?
The most common equipment required is an additional scale to weigh extra packages. If you expect more people, then it is definitely sure how they are integrated into the workflow and make sure they have left time to hire and train them.
End your holiday transportation preparation
Our last suggestion: Make sure your transportation and inventory solutions can be competent. Can you benefit from advanced functions such as using transportation rules, prediction analysis and automation? If you are worried that your transportation solution supports your operation, then it may now be the best time to explore other solutions.
Holiday is a period of pressure. You can avoidNo holiday headache for many companies.Now complete any changes to your workflow, so that you can spend a happy season.
Are there any questions about this season’s response to shipping? In a comment, we are happy to help you. This article is brought to you by ShippingEasy’s ROB. Shippingeasy is the simplest cloud -based transportation, inventory management and customer marketing platform in the market.
Save funds through discount freight, easily print labels, and handle orders.
Let’s listen to Rob’s easier view of this holiday transportation.
