It is exciting to transfer the newly -built Woocommerce store to the customer. You are glad to complete your task, and your customers are also glad to finally have the powerful and flexible online store they want.
However, the most tricky part in this transfer is training. No training at all, your customers will not know how to run their store. Do too much, when your time bill comes, you may get a familiar result.
Training customers on Woocommerce is not necessarily a challenge. In fact, there are several ways to make the two parties easily complete this process and reduce the number of problems received after the opening of the new store after opening.
Let’s explore the best ways to train customers to use their new stores- No need to invest too much or pay a lot of money.
Let them participate in online courses
Although you may plan to impose basic knowledge to your customers- \”This is the way you get an order \”,\” This is the way you add a new SKU \” -but it is difficult to know what every shop owner you want to cooperate in the long run. Some stores may add new products every week, while others may only process hundreds of orders of the same SKU.
A good way to deal with these unique situations and teach Woocommerce at the same time is Essence Many of our educational partners provide courses and tutorials to teach Woocommerce from scratch.
Installing Sidekick to make the exercise available
We recently announced that we have cooperated with Sidekick to bring interactive voice guidance tutorials for the WooCommerce website and selected extension. This is another good training option, especially when your client is relatively self -sufficient.
By installing Sidekick on the customer’s site, they can simply load their them Stores are guided through common tasks and operations. The plug -in is free, so it will not cost any cost of you, and it will make the process of learning WOOCOMMERCE easier.
The biggest benefit of Sidekick: The tutorial is carried out according to the user’s rhythm, so it will not give any explanation before needed. This can prevent your client from being at a loss or unable to absorb the information they provided.
Linking them to the video tutorial
Do you have hoped to give your customers a video to explain something, instead of making a long and complicated email? Well, your prayer has been responded.
Our Woocommerce 101 video series is full of videos, which is very suitable for those who have just started running online stores. They can teach customers to do anything, from creating new products to customized their transportation settings, and all useful voice narration.
Another expansion plug -in called Video User Manuals, which can be installed directly on the customer directly on the customer WordPress installation. The videos provided by this plug -in can not only teach people how to use Woocommerce, but also teach people how to do WordPress basic knowledge. There are even videos of Gravity Forms and Yoast SEO!
This is a brief example video exercise:
The video user manual fee of a single customer website is $ 70, or unlimited use per month Starting at $ 24. One of the biggest benefits of woocommerce is its documentation. Between our flexible Ninjas and our active and agile communities, we have created documents about everything in the sun.
If your client can and be willing to call you before
study the intermediate problem or small technical change, please let them know that they can find on the almost every page of our website to find on the page of our website Point to a link to \”Answers of Documents and Frequently Asks\”. Here, they usually find the answers they need in a few seconds.
The search function is also very practical!
If they cannot find the answer in the document (sometimes it does happen), they can always take the route you may be familiar with, that is, looking for others with the same problems or doubts online. Between support forums and blogs, almost all the topics you can think of have a lot of information.
You can answer questions that are not covered by trainingto solve difficult problems or additional development tasks
.
If you ask them to help or find the answer by yourself, some customers may feel a little injured. For those who do not want to do their own jobs and even do not want to receive training, they can contact themselves through email -but also clearly indicate that there will be a waiting period, and the results can be obtained faster through other methods.
As for the real big problems that can be covered by any training, or even key tasks, you need to persist in solving these problems. Clarifying the way to help you -can you contact you via telephone or email? -Dy your working hours. If you set the expectations immediately, this will help both parties.
With these resources, the customer’s tentacles can be and passed through Using one, two, or even all these resources, you can easily hand over the newly developed Woocommerce website to customers. Although calling or sending emails is never a bad idea -especially about those very large and unpredictable issues -these tools and techniques will definitely make the lives of you and your customers easier. Do you know any other resources trained by WooCommerce or WordPress that are worth sharing? Or do you have any effective training methods used with customers? Let us know in the comments!
