If you use WordPress website to sell products or provide services, you need to install real -time chat function. You need to consider some of your customers and customers to have some problems and/or confusion at some point. They are likely to want to solve their problems through conversations with real people -whether you, sales representatives or customer service agents Essence
Please read separately: – 2021 25 best WordPress real -time chat plug -in, you can provide instant support on your website
– How to chat with WhatsApp chat with WhatsAppPP Plug -in integrated into your WordPress website?
Fortunately, WordPress can access a large number of real -time chat plug -in to help you. But even if that, most of these plug -ins are lacking in terms of characteristics and functions. And those full -featured products are expensive, and it is difficult to pay for small companies and startups.
This is where the 3cx live chaat wordpress plug -in appears.
This is a free value -added plug -in, with the function of all the necessary flowers, which can provide high -quality support for your customers. This includes support through real -time chat and video calls, and even allows a group of representatives to meet to solve customer inquiries or problems.
Now, in this article, we have a in -depth review of WordPress’s 3CX real -time chat plug -in, including a fast tutorial to show you how to set it.
So things should not be late, let’s start:
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What is a 3CX real -time chat WordPress plug -in? Features and functions
3CX real -time chat WordPress plug -in: Price
3CX real -time chat WordPress plug -in: Settings and configuration drills
Installation and setting 3CX real -time chat
3CX real-time chat-front end and back-end UI
Promote real-time chat to video call
Set your smartphone to use 3CX real -time chat plug -in
The chat is allocated to a specific agent
Get the Facebook message from the 3CX interface
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What is the 3CX real -time chat wordpress plugin?
Features and functions
3CX Live Chat is a free value -added WordPress plug -in. This means that although the plug -in is provided for free, some of its more advanced functions can only be used by integrating plug -in and 3CX communication software. Complete integration can be used for free for a whole year, and then provided by paid subscriptions of $ 1 per user per month. More about the following pricing.
- Main features
- Super simple user interface applicable to all participants: administrators, representatives and customers.
- Custom chat box options. Adjust the color, add the company logo, etc.
- Create a custom offline message form.
- Special storage system for all offline messages.
- Historical records save all chat records.
- Add investigation and public opinion to add to the chat box.
- Create unlimited agents to deal with real -time chat and call.
But although this is the case, the 3CX real -time chat plug -in contains almost the one we provide in its free plan provided All advanced features seen in other advanced plug -ins. The following is a fast browse with the main functions bundled with free plug -ins in order to give you an idea.
:
The picture of the proxy is displayed in the real -time chat box.
Establish an agency department.
Support the animation in the chat box.
- Select if you accept or refuse to chat.
- Only integrated with 3CX:
Easily switched real -time chat to call or video calls.
A reply through your smartphone (iOS or Android). The chat was transferred to other agents. To see all the flowers provided by the plug -in, including advanced features, you can read this article -why choose 3cx.
3cx real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real time Chat WordPress plug -in: Price
3CX Livechat WordPress plug -in is a free value -added plug -in. All the functions we mentioned above are free. But why does it show \”free first year\” on the pricing page?
Well, it is because new users who register for free standard plan will use 3CX communication software for one year, including hosting, after that, if you want to retain the phone system, you are happy to migrate to private cloud or internal deployment. And the 8 -parallel call license is large enough for you, you can insist on using 3CX free standard licenses. If you want to continue to use 3CX hosted, or require greater call capacity, you can upgrade to a payment license. If you don’t want 3CX communication functions including voice and video calls, then you can continue to use independent plug -ins permanently.
3CX real -time chat WordPress plug -in: setting and configuration exercise
Since you already understand The function of different flowers brought by the 3CX real -time chat WordPress plug -in. Below is its most impressive function and how to set their fast drills.
Installation and installation and Set 3CX real -time chat
First, you need to install 3CX real -time chat plug -in on your WordPress website.
For this reason, just log in to your WordPress instrument board and navigate to Plugins \u0026 GT; Add New
, and then enter 3CX in the search bar, as shown in the figure.
This should be promoted to the displayed plug -in. Click to install immediately, then click to activate, and the
plug -in setting wizard will be opened.
First, it will ask if you want to connect the plug -in to your 3CX account and use all its functions, or just \”log in to WordPress to answer chat\”. In the first year, all new users can use 3CX services for free. Therefore, we recommend using it because it can also allow you to access some great features, such as:
Access 3CX hosting.
With your smartphone integration -iOS and Android.
Visit the 3CX network client, all real -time chat, SMS and Facebook messages are transmitted here.
The chat was promoted to the option for voice or video calls.
The seat group answered the phone.
Note
: You need a 3CX account to use this feature. If you don’t, please use this link to create a new 3CX account.
After selecting your preferred option, click
Next button, you The next step-configuration PBX settings .
You need to enter
CLICK2TALK URL to connect the plug -in to your 3CX account and access all features.
If you don’t know where to get the URL, just log in to your 3CX management console. From there, turn to the
message , then click +Add real -time chat , as shown in the figure.
Note: If you can’t find your 3CX management console, please open the email you received from 3CX after creating an account. It should have a pointing to the management console Links and login credentials.
This will open the following screen, you need to set new real -time chat integration in it. As shown in the figure, fill in the field and copy the displayed URL.
Now go back to your WordPress back end, paste the URL to the corresponding field, and then click
Next .
In the next part, you will need to configure the chat settings. Specify what information the visitors should be asked to the visitors before starting chat, and whether they want to allow voice chat and video chat. 
After completion, click the next button.
We have completed the setting wizard almost. In the next step, you will adjust the appearance of the chat box. There are some predefined options -default (3CX), Salty Water, and Summer Vibes, as shown in the figure. However, you can also use the color selector to create your own custom color combination. 
Once you have completed the appearance adjustment of the chat box, click
to complete,
That’s it! You have successfully set up 3CX chat on your WordPress website.
After activating the plug -in on your WordPress website, you must now log in to the 3CX network client to send and receive customer chat messages. 
3cx real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real -time real time Chat-front and back-end UI Now you have activated the 3CX real-time chat plug-in on the WordPress website and transfer to the front end of your website. You should see at the bottom right corner of the screen A new chat button.
Click it, it will ask you to enter your name and email address to start the chat process.
Note 
: It only needs to provide this information because we configure the plug -in to do so. You can also configure it so that it does not require visitors to provide any information.
After entering the name and email address, the visitor will access the chat box, as shown in the figure below.
The name represents will be displayed at the top. In this tutorial, we simply named it \”WordPress Rep\”. However, it seems that only the name is displayed in the chat box.
Next to it, you should notice a voice call and a video call button. If the conventional real -time chat is not enough, the visitors can use these direct communication methods.
Now, if the user sends a message to you, you will receive a desktop notification, click It will be taken to the 3CX network client. From here, you can reply to the visitors and answer all their questions. As you can see, from the 3cx web client back end, you can see a two -column view, all of which are displayed in the left column, you can be on the left column, you can be on the left column, you can be on the left column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side column, you can be on the side of Chat with your customers in the right space.
In addition, if you can’t find the back end of the 3CX network client, please open the 3CX email you received when the account activation. Here, you will find the web client URL and login credentials.
Note
: In order to receive message notification, you need to install 3CX network extensions.
Real -time chat to video call
In order Calling or even video calls requires a specific function. Now, if you remember, we have enabled these options during the upgrade of the plug -in. However, if you forget it, you can log in to in real -time chat \u0026 gt; set up \u0026 gt; senior feature to easily enable it by logging in to .
As shown in the figure, select \”Video, Video,\” Video, \”Telephone and chat\” button. Of course, if you want, you can also choose to only enable \”phone and chat\”. After the configuration option, click to save the settings,
This function is now enabled.
After the option is enabled, if the visitor opens the chat window, they will see two buttons on the chat box toolbar -voice call and video call.
If the visitor thinks that only through text chat cannot solve their current problems, then they only need to click these buttons to chat with you voice or video.
When the user clicks this button, you (or your representative) should see a pop -up window, as shown below, asking you to answer the phone.
If you fail to answer the phone, the visitor will choose to record voice emails.
All recorded voice emails can be in the 3cx webclient
voice mail
Part:
From here, you can choose to play voice Email, voice mail or call back customers.
Set you The smartphone uses a 3CX real -time chat plug -in Next, we will show you how to connect 3CX to your smartphone. In this way, you can keep in touch with your customers without having to sit on the table.
Now, to do this, first of all, you need to 3CX mobile applications. It is suitable for iOS and Android. You can it with the link provided here, or search it in the App Store and Play Store, respectively. 3CX mobile app for Android 3CX mobile app for iOS Note
: In this tutorial, we will use Android applications. However, the same steps are also applicable to iOS applications.
First, and install 3CX applications on your mobile phone. Next, open it, it will require you
to scan the QR code
.
Now, you can find the additional QR code in the welcome email sent to you 3cx.
After scanning the QR code, the application will ask you to test the \”echo\” call to ensure that everything is normal. If you can hear what you said through your mobile microphone, then the application is running well, and you can now answer calls/video calls and chat in real -time through mobile applications. The following is the user interface of 3CX mobile app:
You can navigate to different parts through the bottom panel. This includes visiting chat, voice emails, recent, contacts, status and keyboards.
The chat was allocated to a specific agent
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According to the needs of customers/customers, all support representatives are unlikely to provide the best service. Therefore, 3CX contains a built -in function that allows supporting representatives to allocate/repost the chat allocation to another agent -the agent has professional knowledge in the field where customers encounter difficulties.
Now, before we show you how to assign chat to specific agents, you must first know how to set multiple agents!
By default, when you set 3CX online chat plug -in, it will automatically create a default user to answer all the chat. Let us create an extra user now. For this reason, we need to log in to the 3CX management console. From there, transfer to the \” user \” part, and then turn to +ADD .
This will take you into the following screen, you need to fill in all the information in it to create new users.
According to the same method, we created a total of three new users: The first representative Second The third representative
The third representative 
Now we can also use it to
Ring Group
and click 
+Add Ring Group [123 123 ] Come to create a set of proxy. This will bring the following parts:
- Here, you need to set the name for the \”proxy group\”, and then use the
- button to start the new members Add to the group.
- Now you have created a new agent and agency group, let us see how to distribute the chat/transfer to these prescriptions.
+add
Therefore, assuming a new customer sent you a message. You open it from the back and find that another representative can better deal with this problem.在这种情况下，您可以点击位于聊天框右上角的
转移按钮，如下图所示：
如您所见，这A pop -up window is popped up, and you can choose to allocate the agent of the customer/customer. 
Get Facebook message from the 3CX interface
3cx live chaat plug -in provided The wonderful feature is its ability to transmit integration with Facebook messages. 
SettingsYou need to log in to the 3CX management console and navigate to the
message
. From there, click
+Add Facebook, You will see the following screen: From here, just click the \”Facebook\” button And grant all request permissions. After the completion, you will choose the Facebook page integrated with the 3CX plug -in. After selecting the page and granting ownership, just click the \”Enable Facebook Integration\” button. However, your work has not been completed.
Transfer to the \”Route\” tab and set the extension or queue to define which representative will respond to Facebook messages through 3CX.
After everything is completed, click the \”OK\” button, that’s it -you have successfully configured 3CX to receive and respond to Facebook messages.
Pack up
Therefore, this is our real -time chat plug -in for WordPress 3CX chat plug -in Comments and fast drills. We hope that you find this very useful, and it helps you understand the free real -time chat solutions applicable to your website.
The function we show here is only part of the many awesome flowers brought by the plug -in. However, almost all other contents are quite intuitive and easy to set. We only emphasize the main functions to help you make full use of the functions provided by the plug -in.
