When the order on your website fails, you and your customers will feel frustrated and confused Essence Why didn’t you pass it? Is there a problem with your store? Does the customer fill in the error? What steps should you take next?
We will introduce some of the most common payment errors to you
, the reasons they happened, and how How to fail every error .
How to find the reason for the failure of paying in Woocommerce
So how do you know if the order failed? Customers may contact you, letting you know that they received error messages at the checkout. You may see the red
\”failure\” warning in the order instrument panel, or you may receive an email to inform you that the order fails.
Your first step is to find out the reason why the payment is not passed. For this:
Turn to
woocommerce → order in the WordPress instrument board (WP administrator).
Find an order that failed. There will be red
\”FAILED\” next to it. You can also search according to the customer name or order number. Click the order number to find more information.
In the right column, you will see a box titled \”
Order Remarks \”, which contains a complete order details list. There, you will see the news \”The order status has been changed from to payment to fail\” and the individual explanation of the reason.
The common reasons for the failure of order and how to solve them
Let us discuss some of the most common you may see on order remarks or the front of the website mistake. Please note that the exact error message you see will
depends on the payment gateway you use . Order annotations may also show an error code specific to your gateway, you can use it to study or use it with customers to support the conversation.
The customer’s card was rejected
What errors would you see what errors would you see information?
The error message will show content similar to
\”The card has been rejected\”.
You may receive more detailed letters about the issueInterest, for example, an invalid CVV code or beyond the transaction limit.
What caused this error?
There are many reasons for the rejection of credit cards: customers’ bank accounts may not have enough funds. Their cards may expire. Their cards may be beyond their consumption limit. They may enter the wrong information.
What steps should you take to solve the error?
If you sell subscriptions, Woocommerce subscription will automatically try the card several times again, and then change the status to
On Hold
. This gives customers enough time to add more funds to their bank accounts. When purchasing any type of product, customers will see an error message on the checkout page, so that they will have the opportunity to enter their information or update their credit cards in their account.
If the subscription fails, they will receive an email and inform them that they will not pass the payment that fails to pass the payment. Essence
For a single purchase product, contact everyone and ask them to try to buy again. It may not be feasible. However, if you have a relationship with your customers, you may need to contact and provide some help. Even if there is an email notification and error message, not everyone realizes their orders fail.
There is a problem of authentication
What errors would you see?
Error message will display
\”Requireding identity verification\”
or \”Unauthorized request\” and other content.
What caused this error?
This usually occurs when your website cannot connect to your payment gateway. For example, your account information (such as username and password) may be incorrect.
The Woocommerce connection option of the Square Payment GatementWhat steps should you take to solve the error?
First check the payment gateway settings in WooCommerce. Confirm that your API key is effective and your username and password are correct. If this cannot solve the problem, try to disconnect the connection with your payment gateway, and then connect again. If necessary, please contact the support team of your provider.
Submit a duplicate transaction
What errors would you see?
The error message will display content similar to \”Repeated transactions\”.
What caused this error?
When multiple transactions with the same information (credit card number, name, address, etc.) This error occurred in a few minutes. If someone tries to place the same order in a short time, this will happen -this is a potential indicator of fraud.
What steps should you take to solve the error?
If legal customers contact the error, please encourage them to try it out a few minutes. Perhaps they entered their CVV code wrong and tried to repair it, accidentally triggered the repeated order filter. If you see these types of errors from the same person over and over again, it may be fraud. You may want to use the firewall plug -in to prevent their IP address or username, or set anti -fraud expansion. The good news is that your payment gateway has been involved in protecting you!
Your API key has expired You you What errors will you see?
The error message will display content similar to
\”API key has expired\”.
What caused this error?
The API key is used to connect your payment gateway to your WooCommerce store. Usually, you enter them in the payment gateway settings of the WordPress dashboard. If your API key input error or your account has been disconnected, this error message may appear.
What steps should you take to solve the error?
Log in to your payment gateway and get your new API key -each provider should be related to finding these documents. Then update them in your Woocommerce settings.
There are problems with the website
What errors would you see?
The error message will be very different. Search the error code from the order remarks with documents using the payment gateway -this will help you determine whether the problem is outOn your website.
What caused this error? Generally, the site error is caused by outdated software (such as the core of WordPress, theme and plug -in), server problems or plug -in conflict.
What steps should you take to solve the error?
When the failure is eliminated, the following important steps can be taken. Between each step, test your checkout process
before trying the next step to check whether the error has been resolved.
First update WordPress, as well as all your topics and extensions.
Switch to the default theme of
such as
or
221
.
Temporarily disable all extensions other than Wooocommerce and your payment gateway. Check whether your WoOCOMMERCE system status has errors and exclude any errors that occur. Check whether your WordPress website has any potential problems and repair any problems you find.
If these steps cannot solve the problem, please contact a happy engineer of our happiness to seek support.
如何防止付款失败当然，没有办法阻止所有[ 123] Failure payment, but ideal, you want to be as little as possible. You can take the following steps: 1. Convenient for customers to update credit card information
to ensure that customers can update their account information when the credit card expires or cancels. By default, they can use accounts to perform this operation, so if you only use the visitor to check out, you may also need to open the account to create.
You can turn to the box next to WooCommerce → Settings → Account and Privacy \”Allow customers to create accounts during the checkout\” to perform this operation.
2. Email notification of opening the payment failed
Although the email notification after the order fails does not stop it, they can help you resume sales. You can use AUExpansion programs such as TomateWoo enable these functions, which allows you to set emails when certain triggers occur -such as the order status failure.
Or, you can use woocommerce follow-ups to expand to a subscription payment to create follow-up emails. The time range (such as 30 minutes or two days) after the failure of the payment, and then add any content you want to the email. This is a good way to notify ordinary customers that their subscriptions have been suspended. If you include a 10% discount or free delivery coupon code in the next box, shopkeepers may update their payment information and keep the subscriber status in the next few years!
3. Test your checkout process regularly Every time, spend some time to complete the entire checkout process, and ensure that everything is normal . This will help you find them before the customer encounters potential problems. 4. Continuously update WordPress, extension and theme
All software can be updated when available in the latest version, you can avoid potential conflicts
and fix it before the error becomes a problem. they. If you don’t want to worry about remembering, you can enable automatic updates or use plugins such as Jetpack in WordPress to update all content.
5. Implementation of fraud prevention methods
] If you start to see a large number of repeated payment errors or signs of other fraud orders, please take some security measures on your website. Woocommerce anti -fraud will automatically detect and prevent order fraud, so they are immediately stopped.
6. Let customers save multiple credit cards By allowing customers who have accounts to have multiple cards in the case, they can quickly switch to another card when there is a problem with a card. No need to leave the sofa to find another choice! For this reason, you need to use the payment gateway that allows the savage card, such as WooCommerce Payments. Shoppers can then choose their payment information to their accounts to prepare for future checkout.
Do not be thrown out by the failed order
The failure order is an inevitable part of the operation of the online store, but doing some maintenance and understanding the reason for them can help you prevent them.Even converting them into sales.
Are there any questions about the order of failure?
Please ask or contact our support team in the comments at any time.
The Woocommerce connection option of the Square Payment Gatement
The failure order is an inevitable part of the operation of the online store, but doing some maintenance and understanding the reason for them can help you prevent them.Even converting them into sales.