If the order fails on your site, you and your customers will be disappointed and confused. Why didn’t you pass? Is there a problem in the store? Is the customer wrong? What should be done next? We will introduce you to the most common payment errors, causes and solutions to each problem. How to find the reason for payment failure in woocommerce and whether the order fails? When a customer contacts you and checks out, you may receive an error message. You can see a red \
The first step is to find the reason why there is no settlement. To do this, go from the WordPress dashboard (WP manager) to woocommerce → order. Find failed orders. A red \
The customer’s card was rejected. What error message is displayed? The error message displays: \
If you sell a subscription, the woocommerce subscription will automatically retry the card multiple times before changing the status to pending. This allows customers to add more funds to their bank accounts. When purchasing any type of product, the customer can display an error message on the settlement page, re-enter the information or update the credit card of the account. If the Subscription Renewal fails, you will receive an email informing you that the payment has not been completed. For a single purchase, you may not be able to contact everyone and try to buy again. However, if you have a relationship with a customer, you can contact and help. Even with email notifications and error messages, everyone will not realize that the order has not been completed.
There is an authentication problem. What error message is displayed? Error messages include \
Duplicate transactions have been submitted. What error message is displayed? The error message displays: \
yes. The content displayed is the same as. What is the cause of this error? This error contains the same information (credit card number, name, address, etc.) Occurs when multiple transactions occur within a few minutes of each other. This can happen if someone tries the same order multiple times in a short period of time. This is a potential indicator of fraud. What measures should be taken to solve the error? It is recommended that legitimate customers contact after receiving the error message and try again in a few minutes. Maybe they mistakenly entered and modified the CVV code and accidentally set the duplicate order filter.
If the same person continues to display this type of error, it may be fraud. You can use the firewall plug-in to block IP addresses or user names, or set up anti fraud extensions. The good news is that the payment gateway has stepped in to protect you! The API key has expired. What error message is displayed? The error message displays: \
What measures should be taken to solve the error? Log in to the payment gateway and obtain a new API key. Each provider must have documentation to find them. Then update in the woocommerce settings. There is a problem with the site. What error message is displayed? Error messages are very rich. Use the document on the payment gateway to search for the error code from the order comment. This helps determine if the problem is on the site. What is the cause of this error? Often, site errors are caused by old software (such as word press core, themes, and plug-ins), server problems, or plug-in conflicts.
What measures should be taken to solve the error? Here are some excellent steps to take to solve the problem: Test the payment process between each step to ensure that errors are resolved before attempting the next step. Update WordPress and launch all themes and extensions. Switch to basic themes such as storefront or 20 days. Temporarily disable all extensions except woocommerce and payment gateway. Check woocommerce system status for errors and solve the problems. Check the status of the WordPress site to determine if there are potential problems and correct the problems found. If these stages cannot solve the problem, please ask happy Engineer for support.
There is certainly no way to prevent all payment failures, but ideally, it is recommended to pay as little as possible. You can take the following steps: 1. Let customers easily update credit card information. If the credit card expires or is cancelled, make sure the customer can update the account information. By default, you can use an account to do this, so if you only enable guest checkout, you can also open account creation. Go to woocommerce → settings → account and personal information, and select the check box next to \
2. After opening the failed order in case of settlement failure, e-mail notification cannot prevent this situation, but may help to restore sales. It can be activated using extended functions such as automatic woo. This allows you to set up email when a specific trigger occurs, such as an order failure status. Or failed subscription results using the woocommerce follow-up extension
You can write a follow-up email for me. Select the time period after payment failure (for example, 30 minutes or 2 days) and add the required content to the email. This is a good way to notify ordinary customers who don’t know if the subscription is on hold. Then, include the coupon code of 10% discount or free delivery in the next box. Shoppers who plan to cancel can update their payment information and become subscribers in the next few years! 3. Regularly test the checkout process. Sometimes, take a moment to review the entire payment process and make sure everything is working properly. This helps identify potential problems before customers encounter problems. 4. When word press, extensions and themes can continuously update the latest version, updating all software can avoid potential conflicts and fix errors before problems occur. If you don’t want to worry about memory, WordPress can enable automatic update, or use plug-ins such as jetpack to automatically update all content. 
5. If you begin to see many other signs of repeated settlement errors or fraudulent orders, please take security measures throughout the website. Woocommerce anti fraud automatically detects and prevents order fraud and immediately prevents it. 6. Allow customers to store multiple credit cards, and allow customers with accounts to register multiple cards. If there is a problem with the card, you can quickly switch to other cards. You don’t need to get off the sofa and look for other options! To do this, a payment gateway must be used to allow memory cards (e.g. woocommerce payments). The shopper can then save the payment information in the account for later checkout. Don’t throw at failed orders. Failed orders are an inevitable part of running an online store, but understanding some maintenance and why it happens may help prevent orders and turn to sales. Do you have any questions about failed orders? Please feel free to leave a message or consult the support group.
