Make sure you buy your product many times and share the store’s lifelong customers with friends and family. The most important thing is to provide the best experience. Remember: if someone buys a task, it won’t be interrupted. It’s also your job to keep them happy and happy. One way is to use the customer portal or the my account page. This page must be central and allow existing customers to access all the necessary information. If you have any questions, you can contact you and make the necessary changes to your account. The easier it is for them, the happier they will be.
How to create a perfect customer portal with womerce? Make it easy for customers to manage their accounts. On the accounts page, allow customers to: 1. Change password this looks like a basic part of the account function, but it is also a very important function. Shoppers must be able to easily reset their passwords on the login page (if forgotten) and the account page. Woocommerce allows customers to change passwords by default, but it is recommended to test them sometimes. You can also change the color or font thickness of the lost password link to make it as eye-catching as possible.
2. Address update there are many reasons why someone updates his account address. You may want to move, deliver the goods to the office, or connect a new address on your credit card. By default, customers can update billing and shipping addresses on the accounts page. But you can go further. Using the stored address extension program, shoppers can add multiple addresses to their account, which can be selected during purchase. It’s really easy for someone to ship products to friends, family, office or villa. The easier it is for customers to do things, the more likely they are to shop again.
3. If the payment gateway is used (such as updating the payment information woocommerce payments), the customer can be allowed to save the credit card information. Then, if necessary, you can update this information on the account page and view it faster later. Faster check-out will eventually reduce abandoned shopping carts and lead to more sales. 4. If the product or service to which the subscription is suspended or changed is sold, we hope that the customer can easily cancel, upgrade or downgrade the subscription. What’s up? This means not only making it easier for them, but also not having to receive a lot of calls and support votes for changes in planning conditions.
If woocommerce subscription is used, customers can switch between plans, change the number of products subscribed, and unsubscribe directly from the account page. Woocommerce payments gives you more control over subscription payment methods, repeat orders, and more. These two partnerships provide powerful solutions for you and your customers. 5. Order cancellation or refund request online store owners inevitably sometimes experience return, cancellation or refund. It may be that you accidentally ordered the wrong product, or the damaged product arrived, or you just changed your mind. Unfortunately, this is all part of the process.
However, by allowing shoppers to cancel or request a refund directly from the dashboard, you can greatly reduce the burden on the team while providing customers with an easier and easier experience. The woommerce smart refund extension allows customers to request a full or partial refund and explain the reason on the account page. You can decide to approve manually or issue refunds automatically (the most business appropriate method of both), or in the form of cash refunds or store credits. 6. Customer outlier
Allows you to create a bar. According to Google, 40% of shoppers said their online retail experience would be better if they could save items of interest. This makes sense. You may want to save your favorite products on your birthday or anniversary and share them with your friends. And family, or they can come back to them later.
Having a wish list is not only helpful to them, but also good for you. Customers can easily add favorites to their shopping cart to increase conversion and sales, rather than trying to remember their favorite products and then give up and shop elsewhere. Thanks to the woocomerce wish list extension, this feature can be added to the store without code. You and account owners can create their own lists with unlimited products, share them through social media and email, and add one (or all) of your favorite products to the shopping cart by clicking a button. Bonus: use automatic woo to send promotional emails based on people’s favorite items. E-mail marketing is powerful, but it’s even better to personalize information, including what they like.
In order to let customers find important information, as a support shopkeeper, part of your work is to train customers to understand the reasons why your products are better than other products, the ways to solve problems and the ways to maximize their potential. But your task is to answer all questions that arise and provide useful information about strategy and delivery time. Here are some ways to do all this through the customer portal: 1. Add tracking information on the tracking data sharing account page to provide shoppers with distribution status information. This is the answer to all their questions – has my product been shipped? Where are you now? When will it arrive- You don’t need to call or chat in real time.
The distribution tracking extension allows you to add custom and automatic tracking numbers for more than 12 popular transportation companies, including USPS, UPS, FedEx, Canada Post and Royal Mail. 2. Teach customers how to assemble or use products by adding product documents. This will maximize your purchases, reduce refund requests, and guide you to buy more in the future. After you add this document to the accounts page, you can easily access it. The woocomerce my account page editor extension allows you to include links to documents on your account page, both inside and outside the site. Alternatively, add instructions directly to the customer dashboard.
3. Exclusive customer resource sharing shoppers can include access to exclusive , such as podcasts, videos, printed matter or e-books, when purchasing products in stores. Of course, you can set up a membership plan at any time, which is a good option. However, you can also use the woocommerce my account page editor extension to add links to proprietary content to the customer dashboard. 4. If the customer has any questions through live chat or customer service, please answer them as soon as possible. A good way to do this is to add a live chat option to the customer account page.
The woocommerce extension livechat makes it easy for shoppers to contact questions. During the support period, you can also view the information in the shopping cart and the previous order. Another option is to add labels on the accounts page to support customers. This tab links to forums, forms, or contact information to facilitate buyer contact. I repeat, you can add it using the my account page editor extension. Dashboard design custom good account experience only
