Covid-19 makes many small businesses and their customers worried and confused. For fear of saying the wrong thing, you may be tempted to limit your communication with your audience. But this is not the time to sit back. Not only now, your customers should also listen to you at any time of crisis. The community needs clear information about new policies, procedures, order status, delivery delays, and all help sources. New customers need to know whether your business is open or in stock. Great support for small and regional businesses, and your old customers will support you at the end of the period. We can isolate ourselves, but we don’t have to isolate your business. Just check the message carefully.
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You don’t need to know all the answers before contacting. Every hour (sometimes!) It’s changing, and we’re all trying to master it at the same time. If you are clearly and calmly explaining the update and dealing with some details, we will inform you that the operation is in progress and send you more information if necessary. Create helpful suggestions, think about what you can offer to customers who can help overcome this crisis, and highlight these options in messaging and online stores. Consider your suggestion: clearly state what you are doing to sterilize bags and support employee health, and provide contactless porch delivery to regional customers. Provide discounts or free delivery for long-distance customers who cannot go to the local store. Offer discounts or special bundles to regular customers facing financial uncertainty. Commodity coupons for loyal customers who want to help in difficult times of value-added purchase, such as bonus checklist, one-to-one consultation or video training. Of course, please make sure that the new product meets the requirements of social distance. Almost any enterprise can provide an online or remote service. Now is an ideal time to expand to online sales, digital courses, site membership, or remote dating. Provide as much information as possible online to let customers know that they put security first.
When contacting customers, there is too much information to share with the customer base, and there are many methods. Consider implementing a client communication checklist. Update basic business information and update the website to the current time. If you receive a telephone order, provide video consultation or are deemed necessary business, please inform the customer. The Google my business and Bing business lists must be updated at the same time. Add new contact information to your site, including a dedicated email address and phone number for help and support. Consider adding a warning message to your website detailing how to protect employees and products in your business, applicable purchase restrictions, and changes in shopping or distribution policies. Male forest whole foods updated the delivery page with covid-19 strategy and added new packages or services to the front desk update product list of wocommerce store. Wooco online consulting
Add extensions needed to enhance new online services, such as mmerce bookings, smart coupon coupons, or local pickup plus for pick-up schedules. Update delivery level and cost. Please check that the automatic email is correct. Update customer notifications that may delay delivery times and highlight new delivery processes, refund strategies, or cancellation strategies. If you offer discounts to repeat customers, create coupons. Use the customer email list to send emails to past and potential customers to inform them that they are considering their needs and taking precautions to protect them. Release new products, products, special quotations and process changes directly to customers. Clearly communicate the expected delivery time and avoid making refund requests and refusing payment due to delayed delivery. If the business status changes, please send an update. Adventure Park Snowdonia shared details of the temporary closure on social media. Keep social media up-to-date and use social media to share new official policies and published links that can be applied to the business and community. Provide public Q & A sessions on social media platforms to help customers rest assured and get what they need. Cross promote new proposals to people facing financial uncertainty or limited mobility to help them get through this period. Publish online courses or virtual activities. Use blog posts to add blog posts to explain larger issues and discuss issues that affect customers in depth. Good topics include new product delivery options, employee safety guidance, employee audits, product safety processes, or ideas for using products to spend time. Please connect this information in your social media account and press release. Remember, your customers want to hear your confirmation and instructions. Their repeated career will help you overcome this crisis, and their expansion into the online world will help them. If we are together, we can all help each other.
