It’s hard to find people in a hurry.
But during the rest day – a completely different story. Shoppers are now looking for the last gift, the perfect product, what they need, not a week. You may need to add one or two temporary delivery options during the holidays. This may mean next day delivery, 2-day delivery, guaranteed delivery time, etc. But don’t do this because you just want to provide it, or you think it will make your store different. Provide additional delivery methods according to customer needs. Although some stores can benefit from providing the next day’s delivery, others don’t see this method used You may have wasted time and energy.
How do I know if a customer needs a new delivery option? Some ideas: confirm feedback – customers may have emailed or contacted social networking sites in the past to indicate that they need other methods. Please reach out and ask questions. Similarly, you can post surveys and ask social media questions at any time. \
Please reconfirm the delivery materials. For customers, there is almost nothing worse than anticipating an order, holding your breath and opening a box. It is found that the long-awaited gifts are damaged or broken due to insufficient boxes or packaging. Male rest day = it’s over. Delivery boxes, materials and product packaging are fully affordable for 90% of the year, but more during the holiday season. Transportation enterprises are moving more volume, which may be careless and employees will be very anxious. Boxes can be dropped, thrown or opened at customs for inspection. Spend time reviewing packaging and shipping materials to ensure that customers do not receive damaged or damaged goods. Several specific considerations:
Box size – even if mass ordering is not common for the rest of the year, you can prepare larger packaging options for gift providers who think the store is perfect (or at least easily ordered by suppliers). For all who love. In contrast, a small box with an additional bubble lab is usually a safer option for a single item sent as a medium-sized box. Box material – don’t choose cheap ones. The envelope is suitable for small items that have been wrapped in rigid plastic, but if not, the strong cardboard box must be standard. Insurance – consider providing it when transporting fragile items, such as glass, ceramics, CD \/ DVD, etc. Packaging and down jacket – prepare extra packaging peanuts, bubble film or bed sheets, paper on fragile items or small items. Assuming the possibility of box stacking, throwing and trampling, the project is better protected than usual. Open gifts – finally, considering that if the customer lives with the person receiving the gift, at least one option is provided to the customer during this time, you can choose a less conspicuous brown box without a large \
However, in order not to miss these important details, there is always a reliable resource.
whole This is the customer service team. The customer service team can provide excellent ideas and suggestions and directly convey customer feedback. Before the holiday begins, please take time to discuss other considerations with the customer service team. They are always at the forefront of receiving email, phone calls or comments. They know what happened in the past and whether it is possible to happen again. They can also tell you the problems in the current shipment (they must be solved before they are busy).
Listen to the team with an open mind. Please leave a message and don’t belittle their ideas. You should leave immediately with a lot of valuable input that can be executed in the future. It’s also good to stay during the season or before the busiest time of the year. This can solve the problem before the urgent problem expands and open the communication line with the team. Successfully create a holiday, spend the holiday smoothly, prevent return or customer dissatisfaction, and need the best delivery. Implementing these steps in advance ensures that the process is solid, the packaging is strong, and the team is ready, thereby increasing the likelihood that the store will attract repeat customers and greatly reducing the likelihood of receiving calls or emails. Angry buyers. Did you register to prevent returns at shipstation’s exclusive webinar? On Wednesday, November 4, we will set up a team to discuss how to prepare stores for returns after vacation. From making killer return policies to handling returns, we talk about everything and offer amazing tips that are not available elsewhere. Webina has done it. Missed the action? Please go here to get a free copy of the slide. Do you have any questions or suggestions to add for the smooth delivery at the end of the year and the beginning of the year? You know what to do. We always want to hear your opinion.
