You may have spent a lot of time to prepare for your e -commerce store for holiday sales. You may even develop a strong plan to continue the potential of holiday sales to a new year. However, planning the next sales cycle is not only strategic and new marketing. There are also many practical background work that need to be completed first.
We have compiled eight techniques to help you quickly restore your store after the holiday peak.
1. Clean and organize your work area
Holidays may be very crazy, even the best shops may find that you are in chaos. It is common to be a bit relaxed to regular cleaning and finishing, and the supplies and inventory may not be accurately put back in the place where they belong.
Take time to completely clean and organize your workstation. Check all your supplies and storage areas, and make sure that anything in the wrong place is returned to the place it belongs. Check the interior, below and surroundings of workstations, delivery vehicles and storage rooms to ensure that everything is in the right place. This will save your time and to help you avoid frustration when continuing to perform orders, inventory and replenish inventory .
2. Update your product inventory
Once everything is cleaned up, and Organize,
Inventory
. Make sure your product is matched with the quantity you see in the Woocommerce store. If there are differences, you can adjust the inventory level of a single product on the
page page to reflect the actual available products.
before and after large sales activities to ensure that your inventory statistics are accurate.
If you do not automate your inventory management, consider using Scanventory to track the inventory level in your Woocommerce store. Scaninventory allows you to generate a product label with a unique two -dimensional code from the WordPress dashboard
Essence Details such as scanning and editing inventory levels are used to use Scaninventory mobile applications to automatically update each product on your website.
If you use a third -party logistics (3PL) company like Shipwire to ware Products, or label services such as ShipStation or Shippo, using their WOOCOMMERCE extension can help you automate inventory management, and reduce related time and cost to bring shipping.
3. Inventory of your materials and supplies In addition to product inventory, you also need to take stock of your transportation and office supplies and production materials. After all, it is not an interesting thing to find that you have run out of the right box in the middle of transporting orders.
According to your business scale, you may need to consider more detailed inventory and supply management systems, such as Megaventory. You can not only manage your product inventory, but also
to manage your transportation and manufacturing supply inventory
.
Megaventory has a set of high -level features, you can use it to handle your business logistics more finely. It allows you to track the goods, suppliers delivery time, manufacturing costs, purchasing orders, etc. across multiple warehouses.
4. Order inventory and supplies Once you master the inventory and supply inventory You will want to start ordering new products and materials. If you order goods from China or Southeast Asia, please remember that most manufacturers will be closed during the Lunar New Year (also known as the Spring Festival). If you buy globally, you need to remember other holidays
.
5. Clear space for new inventory after the sale after the holiday
Therefore, you have updated the inventory and ordered new products and supplies -now you need to take the next few weeks for the next few weeks New inventory is free of space. You may have a bad product, the remaining specific seasons, or the large items you want to remove from the warehouse floor.
Since you will clearly understand your inventory level, you can decide the best way to sell clear positions after sale. Some ideas that help to clean up inventory include:
to provide a percentage discount on providing clearance products.
Sometimes, a simple 50% discount will transfer the scattered inventory. If the food or other products you sell is expired date,You can use Woocommerce’s product batches and expired tracking to automatically clear them before expiry.
- For specific products Provide
- Buy one free (bogo) discount. This strategy is particularly effective for clothing, collectibles, home decoration, cosmetics or customers that may want multiple items. Create a discount Product Pack
- For example, if certain items often use or make exquisite gift sets together, consider providing product packages that provide discounts and/or free delivery. In order to ship Add cheap items as
- . When customers issue high -value orders, you need to re -transport the lost package, or you want to thank the loyal shoppers in particular, consider sending a small free item. A little extra thing can help stimulate good comments and encourage customers to retain, while uninstalling the slow movement or running stocks occupying valuable shelf spaces. 6. Follow up the unsolved customer service problem Do you remember all the cleaning and finishing work you did before? I hope this solves any mysteries that you think you have been shipped but do not know why you failed to reach the carrier’s parcel. Ideally, you can also find any missing components from incomplete orders. Make sure these problems and any other unsolved customer service issues as soon as possible so that you can have a clean support ticket queue in the new year
.
Free gift
.
If you are looking for, managing and tracking All problems encounter when supporting tickets, it may be time to consider the implementation of customer relationship management (CRM) software. Jetpack’s WooCommerce CRM is a modular CRM tool that allows you to to add the required features (eg Awesome Support) to the instrument board. Follow up supporting votes and states more effectively, and manage the historical records of dialogue between shoppers and employees to solve the ticket more effectively.
7. Identification advantages and disadvantages
Discuss the place where it needs to be improved .
Are there any items that are not included in the client package due to lack of internal communication?
Use Woocommerce to reduce the errors and customer service problems after order. This extension allows you to add specific order notes to the product to explain in detail how to package items, whether it should contain any other materials in the package, and any other unique instructions. When the warehouse receives an order notification email, they will get all the detailed information required for the correct packaging and transportation.
Do you encounter a problem when you are tracking the orders that are shipped alone?
Sometimes, customers will contact and ask for some orders to different addresses. You may also have products that are shipped from different locations or have a unique performance schedule. In these cases, the split order expansion will come in handy. Use the split order, you can add a tracking number to each separate cargo, and mark the order after delivery as the completion. For customers who are required to split orders to two addresses, you can handle each address separately. Does your customer service team find that you have answered many of the same questions? Sometimes, even if there is a common question (FAQ) page on your website, it may not be comprehensive -or shoppers may not access it to find the answer to the question. Once your common question answers are the latest, you may need to consider adding relevant common questions to the product page directly.
A good way to improve customer experience and reduce customer support votes is to use common product questions to answer expansion. It allows you to choose to add common piano -style questions to your product page.
8. Thank you for your team and rest!
In the end, but also important,
thanked people who helped your holiday sales cycle success . If you have employees or contractors, make sure you praise your outstanding work. The peak of the holiday may bring pressure. A few words of recognition, bonus or extra break can help your team feels that their hard work is valued and respected. Don’t forget to pat your back and seize the opportunity to rest for a while whether you are a management team or a single store. Corporate owners often spend a lot of time worrying about tomorrow, and start working immediately without rest. But everyone needs to take time to rest, relax and recover vitality , especially after the busy sales season -this also means you!
