Every business owner knows this feeling: you want to take a period of time, but you want Know if your store can let you leave for a few days.
We tell you here that you can and should rest when needed. You strive to carry out your business and get some urgent rest time, whether you spend on the sofa or on the beach.
In order to help you fully enjoy the holidays, we have created a simple guide to guide you how to leave your e -commerce store confidently.
Nine ways to plan in advance, let you enjoy the holiday
1. Optimize your website
You may be expected to increase during the holidays. Essence Although you are excited about all the new traffic you will get, you need to ensure that it can handle the increased load. Nothing can let customers leave more than the crash or loading of the store at the checkout.
The following is some fast reminder:
Test your website speed.
Make sure your website is the latest.
Consider a content delivery network.
Install the cache plug -in.
Optimize your image.
Test more details about all these, and testing the ability to measure your website processing increase in purchase volume, please read our post about preparing your website to cope with the surge in traffic.
2.预先安排线上线下运营
早在假期到来之前， Start preparing for a large number of orders received by you. If you are conducting any special transactions or sales, please make a plan to let new customers and return customers know. It was announced a few weeks in advance that customers were excited about this important day.
Of course, increasing orders is the dream of every business owner, but the lack of organization will make you afraid of what will happen next.
Elastic communication may cause customers who wait for orders to become anxious and cause negative comment or cancel orders.
In order to solve this problem, please make shoppers clearly expect when they can expect their orders. If you plan to leave after the holidays, explain the specific transportation period. Such as \”your order will be shipped between December 19th and December 21st\” or \”your order will be issued within 2-3 working days\” and other clear and concise statementsWill let customers rest assured.
If you plan to publish certain products in your store, then establish a establishment Pre -order can stimulate more interests. This is especially important if you do not plan to transport items before returning. Notify customers that they can buy products and pay when the product is ready for delivery.
Product examples that can be booked on https://manuatelier.com/ Another area that needs to be checked is your inventory management. If some products rise and other products have not risen, do you have enough goods to send out? If not, will you have a suitable alternative? Inventory due to the inventory in advance to avoid snapping at the last moment of the product selling.
3. Introduce the right employee
Corporate owners have to wear dozens of hats throughout the week. When you are used to dealing with everything, it may be difficult to appoint tasks and trust others to take power. Before the holiday week is approaching, the customer service representatives and trustworthy second leaders are hired.
to check your daily task list to prepare your deputy. Once your assistant understands their roles, they can assign secondary and unrelated things to other team members.
Before you take off, hold a team meeting to set clear expectations before the order of orders. Once they are used to working like a good machine without you, you will feel more comfortable about future holidays.
4. Create a common question page
Answer the question in advance, limit the number of questions you must answer! It is important to create an effective common problem page at any time of a year, especially when you see the surge in orders and want to draw some time.
The list of the most common questions for the preparation of the shoppers. These may be related to product size, availability, transport schedule, assembly, etc. Then, add them to a complete common common question answer page. This will save you a lot of time for you and your customer service team.
If your enterprise is small or the customer is accustomed to more personalized attention, then write a blog blog Articles, sending emails or sharing your holiday plan on social media are not a bad idea. Let them know when you leave, youWhat is doing to ensure that they are caring and what they can expect. This is a good personal style that will win your favor.
5. Enhance the transaction email
When keeping your customers in the cycle, transactional email is a life -saving straw. They are short and direct news sent to customers, reminding them of the current state of the order.
Woocommerce send orders by default, but this is just the beginning you can do. Use Mailpo and other tools to customize your email, enhance its content, and create new emails based on the order status.
Learn how to make full use of transaction emails.
Don’t forget the abolished hand cart! Potential customers often forget the items or distractions in the shopping cart. When this happens, you only have a short time to encourage them to buy. Arrange a discarded shopping cart email 30-120 minutes after the customer leaves.
If you are not sure how many emails you want to send, please start from the following three: [123 ] Order confirmed email: This email confirms that their orders have been issued and let them know that you have received payment.
Transportation update: This email should contain any transportation information, such as its tracking number, expected delivery date, and delivery method or company.
Follow -up email: After the order is shipped, follow the customer whether the customer is satisfied. This gives you the opportunity to actively evaluate or quickly correct the problem before leading to negative feedback.
6. Strengthen the security of your website
Everyone will spend more time on the Internet during the holidays, including hackers. Before you get off work, your website security needs is impeccable. Consider using a platform like Jetpack Security, it has multiple built -in tools, including automatic malicious software scanned when you leave. It also has a fast repair function of common problems and backup, so if there are any problems, you can recover quickly.
You may also want to implement spam management tools, such as Jetpack Anti-SPAM. This will automatically eliminate the annoying spams that are ubiquitous, so that you don’t have to browse it manually when spending time with your family. 7. Arrange social media content
If you plan to release social media when going outFor the content, please make a batch and arrangement in advance. Tools such as Hootsuite and Buffer allow you to keep in touch with customers, even if you are not.
You may also want your team to know that you arrange posts during the absence. Some people can reply to comment and questions that will satisfy customers and go smoothly.
8. Use the Wooocommerce mobile application for mobile
WooCommerce mobile application allows you to manage the last moment of the last moment during the journey. Using e -commerce stores, you will never really \”leave\”. Sometimes, you need to intervene and deal with inventory problems or check the order status. When this happens, it is tantamount to visiting your business through your mobile phone.
This mobile application enables you to add products, management Order and tracking your statistics. If you want to check your store, you can check smoothly and efficiently and let you return to your holiday. 9. Prefer to consider and set a clear limit
It is important to give priority to yourself and set a clear boundary for your time.
Although it is not wrong to check the matter, be sure to leave the power and enjoy your holiday. For some people, this may mean to reserve 20 minutes to chat with your deputy every few days, or track things through mobile applications every day.
The vacation of each e -commerce owner will seem different. No matter what you make, you will return to your business again, feel energy, and prepare to push your company to a new height.
