If you run an online store, distribution is an area where customers can see what you’re doing. Because the product the customer is touching is likely to be a gift from friends or family, this is more important for a positive customer experience. But there are obstacles. If not prepared, the delivery may be delayed or damaged, damaging someone’s vacation. Holidays provide opportunities to build brands, increase customer loyalty and acquire new customers, but they also provide benefits to improve revenue. The best way to ensure business success is to learn how to deal with the most common holiday delivery problems. This post describes how to deal with a routine failure from lost delivery to weather delays and an increase in parcels.
Imagine missing or damaged delivery processing. We are experiencing the biggest storm this year and we are doing our best to handle all orders. Unfortunately, the package was lost due to icy roads and poor carrier communications. The customer repeatedly contacted you, but could not obtain enough information to determine the location of this package. We decided to wait because we need to send a replacement product or wait for the carrier to provide more information. But in the process, customers will make sharp comments. When other customers see the message, they will also write negative comments. Among them, the following 10 comments are negative. oh dear!
This is the worst case, but it will happen. Preparing for the worst is the best option, so no matter what happens or who is responsible, your business and customers can be protected. Pre assembly and tracking software packages can reduce or eliminate delivery problems. Providing insurance and tracking numbers can satisfy customers, and stores can be protected from negative comments. If you shop online, your package is likely to be damaged, lost or stolen during transportation. Last year, smalbiz trends reported that 20% of consumers returned damaged products. This is more likely during busy holidays and winter.
Insurance can provide inner peace and protection for you and your customers. When deciding who to insure, please consider the value of each product and the risk of loss, damage or theft in transportation. This is the same attribute that customers consider when deciding whether to buy insurance. Because of the higher risk of damage and loss, you can get cost protection through insurance. For further analysis on whether to insure, please see this analysis. The tracking function of the package must be provided. One of the easiest ways to track meeting customer expectations. Most delivery solutions allow you to send custom e-mail templates to your customers, including shipping and tracking information. Use this information to reduce the likelihood that customers will contact you to locate the package.
The best way to prepare for holiday tracking is to find a distribution solution that can integrate all market displays and view the distribution status of all orders. This enables the company to proactively deal with lost or damaged software packages rather than proactively. Mobile communication companies have also begun to build tracking technology. Not long ago, in order to strengthen the efforts of e-commerce package delivery, the United States postal service launched an application, missing mail, to help shopkeepers and customers find lost or delayed delivery. The application regularly updates items that cannot reach their destination on time. If the delivery is lost, you can be notified of the search process before the last call. If USPS is used for delivery, the tool is worth seeing.
Applications such as missing mail may help keep shipments safe and healthy at the end of the year and the beginning of the year. Methods to deal with meteorological delay weather delay between rest days
inevitable. Especially in the global geographical region where climate change is more serious, stores and customers have ways to deal with it. First, consider how to communicate the deadline for holiday orders. The carrier can issue the delivery deadline and increase the estimated order processing time on this basis, so as to allow enough time to reach the deadline. If there is a weather delay, the down jacket time will provide a buffer to provide more time for the task.
Another tip: if you know that bad weather is happening or is about to happen in an area, use the filters in the shipping application to sort orders by destination. In this way, you can prioritize orders that may require longer transportation time and deliver them to customers on time. In case of return processing and return, but it does not need to be complicated. The most important thing about holidays is policy. A clear return policy on the website helps to avoid customer confusion and dissatisfaction. Free, simple and problem-free return has become the standard of e-commerce and has its reasons. 58% of customers said they wanted an \
Of course, there is an extra charge for free returns. Now you need to review the return data and determine whether a business case provides this data. If you are not ready for a full return, you can consider delivering a fixed return, free return or free return to the physical store (if any). For more useful tips, check out this leave comment guide. In the case of gift information, ways not to forget and price list, it’s a shame to give gifts to precious people. To make matters worse, we sent gifts with price marked packages without adding the gift information the customer wanted.
Solutions such as shippingeasy display the gift box next to the order to invoke the gift order. This will apply the appropriate packing list and packing options. Male shippingeasy has many options that are useful to store owners, from tracking numbers to gift information to batch processing. Further, you can create rules in the distribution solution to automate manually executed processes, such as custom packaging lists. Rules can reduce errors by classifying gift orders or automatically applying a packing list containing gift messages. Become a vacation hero for customers. Not Grich.
Another point to consider about the need to increase space: how much space do you need to store the planned inventory increase? In addition, how much space is needed to accommodate employees, equipment, boxes and supplies? The current demand can be met by carefully looking at the growing space. If there is no space to handle higher holiday inventory levels, you may need to find other space to rent and, if feasible, temporary solutions, such as portable storage. Making room for all inventory is as important as the ability of a website to handle holiday traffic. With the increase of orders, it is easy to ignore these details.
Space is not the only consideration for inventory. At the busiest and most important time of the year, the last problem you want to deal with is inaccurate inventory. Inventory management solutions help eliminate manual factors from inventory and connect stores and market displays to maintain accuracy. In addition, you can add \
