Get a lifelong customer (buy your product multiple times and share your friends and your family A large part of the store) provides the best experience. Remember: Once someone buys, your job will not stop. To please and please them over and over again. They are also your job.
One method is to use your client portal or my account page. This page should be the center where the existing customers visit all the information they need, any questions are contacted with you, and any necessary changes to their accounts. The easier it is for them, the happier they will.
But how do I use Woocommerce to create a perfect customer portal?
Let customers easily manage their accounts
On your account page, allow customers to:
1. Change their password
This seems to be a basic account function, but it is also a very important function. Shoppers should be able to easily reset their password from the login page (to prevent the password) and the account page.
Woocommerce default to allow customers to change the password, but testing is always a good idea every time. You may also want to change the color or font thickness of the \”loss password\” link to make it as prominent as possible.
2. Update their address
Some people may want to update the address on their account for a variety of reasons: they may move New address associated with their credit card. By default, customers can update their billing address and delivery address on their account page. But you can go further.
Use the woocommerce extension to save the address. Shoppers can add multiple addresses to their accounts, and they can choose from it when buying. This allows someone to transport your products to friends and family, their office or their holiday house. For your customers, the easier it is, the greater the possibility of shopping with you again.
3. Update billing information
If you are using woocommerce payments CategoryPayment gateway, you can allow customers to save their credit card information. Then, if necessary, they can update the information on their account page and check out faster in the future. Faster checkout will eventually lead to less abolition of shopping carts and more sales.
4. Subsidies or change subscriptions
If you sell regular products or services, you hope that customers can easily cancel, upgrade or reduce their subscription. Why? This not only makes them easier, but also means that you don’t have to call too many calls and support votes to change their plan clauses.
If you use Woocommerce subscription, customers can switch between plans and change the number of products in subscribing, and cancel directly from their account page. Woocommerce Payments enable them to better control subscription payment methods, regular orders, etc. The two work together to provide you and your customers with strong solutions.
5. Cancel or request a refund as an online store owner, the owner of the online store, You will inevitably encounter return, cancellation or refund from time to time. Maybe they accidentally ordered the wrong product, damaged when they arrived, or they just changed their minds. Unfortunately, this is part of the process.
However, by allowing shoppers to cancel or refund from their instrument board directly, you can reduce the pressure of the team and provide your customers with a easier and worry -free experience.
Through the woocommerce intelligent refund expansion, customers can request a full or partial refund and explain their reasons from their account page. You can decide to manually approve a refund or automatically issue a refund (in a way that is most suitable for your business), which can adopt a cash refund or store credit.
6. Let customers establish a list of desires
According to Google, 40% of shoppers said that if they can save their interests, their online retail experience will be better. This makes sense -they may want to save their favorite products on their birthday or anniversary, so that they can share with their friends with friends, or they can come back to them in the future.
Having a wish list can not only help them, but also have good benefits. Rather than trying to remember the products they like -it may even give up and shop elsewhere -customers can easily add their favorite products to their shopping carts, thereby increasing conversion rate and sales. With the expansion of Woocommerce Wishlists, you can add this feature to your store without any code. Guests and account holders can create their own list, which contains unlimited products, sharing through social media and emails, just click a button to add their favorite (or all) products to their shopping In the car.
Reward:
Use AutomateWoo to send promotion emails based on the projects that people like. E -mail marketing is very powerful, but if you can personalized news to contain what they like, it is even better.
Help customers find important information as the owner, your part Work is to educate your customers why your products are better than others, how they solve problems, and how to make full use of their potential. But your work is also an answer to the answer, and provides useful information about policies and transportation time. You can complete all these tasks through the customer portal: 1. Share the tracking data
By adding the tracking information to their account page, let your shoppers understand them to understand them. The status of the cargo. This answers all their questions -have my product shipped? where are you now? When will it come? -Wef, they need to call or chat through real -time chat.
Shipment Tracking extension allows you to add custom and automatic tracking numbers to more than a dozen popular carrier, including USPS, UPS, Fedex, Canada Post and Royal Post.
2. Add product document to guide the customer how to assemble or pretend to be assembled or through the detailed documentation. Use your product. This helps them make full use of their purchases, reduce refund requests, and encourage them to get more back in the future. And add this document to their account page to make it easy to access. Use woocommerce to expand my account page editor. You can include a link to your document on the account page, whether it is on your website or outside your website. Alternatively, add the explanatory content directly to the customer dashboard. 3. Sharing exclusive customer resources
When the shopker purchases products from your store, you may want to include access permissions for exclusive , such as podcasts, videos, prints, or e -books.
Of course, you can set a member plan at any time, which is a good choice. But you can also use Woocommerce My account page editor to expand to add links to the exclusive content to the client dashboard.
4. Provide real -time chat or customer support
When your customer really has When the question, let yourself answer them as soon as possible. A good method is to add real -time chat options to the customer account page. With the help of the LiveChat expansion program suitable for Woocommerce, you can make the shopper contact you easily and ask questions. While providing support, you can also check the content of their shopping carts and information about their previous orders.
Another choice is to add a tab to the account page supported by the customer. This tab can link to forums, tables or contact information so that shoppers can easily contact you. Similarly, you can use my account page editor extension to add it.
Custom dashboard design
A good account experience is not just a function. The design is very helpful to convey trust and indicate that your business is professional and please your audience. You can change the design of the customer portal in the following ways:
The brand
Brand consistency helps the shoppers to know that they are in the right place and show that you pay attention to details. Consider editing the color of your account page element (font, label, etc.) to make them attractive and attractive, and it is also suitable for your brand.
You can use CSS to perform this operation, or just choose the color to be used with the \”My account\” page editor. 2. Let customers add avatars
By adding personal data pictures, your customers have their own account. Use the \”My Account Page Editor\” expansion program (yes, it can do anything!) They can upload, change or delete any photo they want. Then, when they log in, they feel that they have their own small space in your store.
3. Make sure it is a mobile response
Like other parts of your website, you want your account page to respond to Great. Customers should be able to view their order status, Change their information and visit all the wonderful contents you added, whether they use computers or mobile phones.
Log in to your own account to see how it looks on mobile phone and panel computers.Alternatively, use one of the tools to test on various size equipment.If something looks a bit wrong, you may need to use CSS to edit or hire developers to clean up for you.
Provide your audience with the best experience
Powerful and easy -to -use customer portals enable your customers to manage their own accounts in your store while reducing some pressure from employees.In addition, it can help shoppers find all the information they are looking for, and eventually encourage them to get more information in the future. Woocommerce provides all the tools required for custom account pages and make it the best choice for your store.Start today!
