Kinzer Brad, cinnamon, does it smell like pine? Or the fruity aroma of mulled wine? Although the aroma of Christmas is a little early, the holiday shopping season in the retail industry has begun in early September, with enthusiastic shoppers and is in progress. At the end and beginning of last year, online sales set a new record. In 2017, customers spent $108 billion online during long holidays, an increase of 14.7% over 2016. When running an online store, there are several tips that can help you make the most of the increased vacation traffic of real-time chat. How can real-time chat help during the holiday? Real time chat is an additional contact channel for real-time chat with website visitors.
Why is it so important? Your website has many customers every day, and there are more holidays. If the site does not have a live chat component installed, there are only two ways people can contact you: phone or email. Sending and receiving e-mail can be time-consuming, and many online retailers (especially small retailers) no longer provide telephone support. Provide telephone support. If the customer has a problem, you can call, but there is a risk of calling the competitor. It’s a convenient time to chat online. If there is a real-time chat component, website visitors only need to click the chat tool, enter the name and e-mail address in the form and ask questions before chatting. Their questions.
Fast, convenient and intuitive. Then what happened? Our case study shows that real-time chat can increase sales by 30%, maintain customer satisfaction at 96% and increase customer base by 50%. This number is too big! Five methods of using real-time chat to guide conversion 1. Chat component customization is very important. You want the chat parts to conform to the website style and have the correct color, correct appearance and feeling of the company’s brand, so as to obtain a smooth brand experience. Please ensure that the real-time chat service provider you are considering offers this feature.
2. Setting up custom chat greetings and preparing automatic Chat invitations is a good way to keep potential customers involved. Sometimes people who visit your website have problems but don’t want to contact. Hello, can I help you? Automatic prompt, including simple questions, such as: Male livechat has specific rules that apply to greetings. For example, on the checkout during checkout screen, you can set it to start when there is no activity for 15 seconds. For example: \
Such small things can promote sales and keep customers going. 3. Hiring chat robots is an artificial secretary who can replace human agents. Installation is usually very easy. For example, if you use livechat, you can easily integrate with botengine. Just import and apply wechat robot scheme! What is the discount for wechat robot? Robots can chat with hundreds of customers at a time. Available 24 hours a day, all year round. Reduce support costs (no need to hire additional chat consultants) and ensure customer costs. They can act as a contact window after working hours. He also likes repetitive work, can answer the most popular questions, and consultants focus on complex cases.
The chat robot can also suggest responses to visitors or create a product carlercell in the chat part. Therefore, customers can view products directly in the chat window! You can also activate rich information in the chat window. It can be used for 24 hours, but it’s amazing that everyone can work for 365 days. You can set up real-time chat on your phone (for example, there is a mobile application on livechat). And no matter where (bus, store, bed), there will be real-time chat
